Learning a new language
ALEXIA Y. PINEDA
Customer Service Representative
Houston,TX
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
1
1
Language
Work History
Insurance Sales Associate
Primerica
06.2026 - Current
- Analyze risk factors to recommend appropriate coverage
- Meet with customers to provide information about available products and policies
- Break down customer needs to provide customized insurance solutions
- Educate clients on insurance policies and procedures
- Collaborate with underwriters to negotiate favorable policy terms for clients based on their individual needs and risk profiles
CSR
Advanced Call Technologies
01.2022 - 01.2023
- Handled high-volume inbound calls assisting customers with prepaid card accounts, including PIN resets, profile updates, and fund transfers. Resolved customer issues efficiently while accurately documenting interactions in internal systems. Maintained high customer satisfaction through clear communication and effective problem-solving.
CSR (seasonal)
Home Depot
01.2021 - 01.2021
- Processed returns and exchanges while assisting customers in-store and over the phone. Supported account management tasks such as payment processing and order inquiries. Maintained organized merchandise displays and a clean, customer-friendly environment.
Cashier/Cook
Whataburger
01.2016 - 01.2021
- Greeted customers, took orders, processed payments, and promoted upselling opportunities. Assisted with food preparation and maintained cleanliness of dining and kitchen areas. Delivered consistent customer service in a fast-paced environment.
Food Sales Associate
Walmart
01.2020 - 01.2020
- Stocked and labeled merchandise independently while assisting customers with product inquiries. Maintained clean and organized displays including refrigerators and shelves. Restocked items to ensure product availability.
Education
High School Diploma -
Brownsville Learning Academy
Brownsville, TX06-2018
No Degree - Business Management Technology
Texas State Technical College
05.2001 -
Skills
Active listening & clear communication
Meeting deadlines
Microsoft office & Google workspace
Basic programming (Python, Java)
Goal oriented
Client relationship building
Insurance sales strategy
Teamwork and collaboration
Quotes and sales
Adaptability and flexibility
Public speaking
Billing inquiries
Certification
Food Handler Esentials
Timeline
Insurance Sales Associate
Primerica
06.2026 - Current
Food Handler Esentials
04-2026
CSR
Advanced Call Technologies
01.2022 - 01.2023
CSR (seasonal)
Home Depot
01.2021 - 01.2021
Food Sales Associate
Walmart
01.2020 - 01.2020
Cashier/Cook
Whataburger
01.2016 - 01.2021
No Degree - Business Management Technology
Texas State Technical College
05.2001 -
High School Diploma -
Brownsville Learning Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Efficiently handled over 90 calls on highest call volume, delivering information and service to guarantee customer satisfaction
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls
- Supervised team of 14 staff members
Interests
Coding side projects
Creative writing
Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteRemoteImportant To Me
Company CulturePersonal development programsTeam Building / Company RetreatsCareer advancementWork-life balanceLanguages
Spanish
Native or Bilingual
Software
Microsoft 365
Google Workspace
Spreadsheets
Adobe
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux