Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irving Camacho

Mission

Summary

Sales and Customer Service professional with over 6 years of experience in inbound calls, client retention, and sales. Successful Inbound Sales Representative for Spectrum, where I've achieved consistently high retention rates and met all upsell goals. Experience working in sales as well as in customer service and on the front line for a busy bakery/restaurant while managing a team. Comfortable building a solid rapport with customers, quickly resolving any concerns, and providing solutions to ensure the highest customer satisfaction and retention.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

La Estación Bakery & Restaurant
09.2021 - 06.2025
  • Assisted customers in making purchases, took care of cash/credit transactions, and resolved service issues.
  • Provided quick, courteous, and accurate service in a fast-paced setting.
  • Enhanced customer retention through attention to detail and problem resolution.
  • Helped open and close the store. Restocked merchandise and kept the store clean and organized.
  • Delivered efficient and friendly customer service, addressing questions and concerns in a timely manner.

Inbound Sales Representative

Spectrum
05.2015 - 11.2020
  • Assisted customers with product inquiries to provide tailored solutions and enhance satisfaction.
  • Utilized CRM and Zendesk software to track customer interactions and streamline sales processes.
  • Learned sales techniques to effectively communicate product features and benefits.
  • Collaborated with team members to achieve daily sales targets and improve overall performance.
  • Managed high-volume inbound calls for billing, service, and product inquiries.
  • Achieved sales and retention goals through upselling TV, internet, and phone service.

Education

High School Diploma -

Sharyland High School
Mission, TX
06-2012

Skills

  • Bilingual: English & Spanish
  • Customer Retention & Upselling
  • Inbound & Outbound Call Handling
  • Conflict Resolution & Problem-Solving
  • Active Listening & Clear Communication
  • Billing & Account Management
  • Order Processing & Data Entry Accuracy
  • Adaptability in Fast-Paced Environments

Timeline

Customer Service Associate

La Estación Bakery & Restaurant
09.2021 - 06.2025

Inbound Sales Representative

Spectrum
05.2015 - 11.2020

High School Diploma -

Sharyland High School

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