Andrew Hernandez
North Las Vegas,NV
Summary
Ambitious service-oriented professional looking for every opportunity that comes my way to make something out of myself. Detail-oriented person willing to learn as much as possible to get ahead and to be independent in my work. Great verbal communication skills that is customer focused. Enjoy having a good time while still putting in the work.
Overview
3
3
years of professional experience
Work History
Lemon Law Intake Specialist
Quill & Arrow LLP
Los Angeles, CA
02.2024 - Current
- Provided guidance and support to customers during inbound calls, helping them determine their qualification for a lemon law case based on specific vehicle concerns
- Evaluated repair orders of previous issues covered under factory warranty to ascertain if they meet the criteria for legal representation
- Enhanced lawyers chances of building stronger lemon law cases by diagnosing and addressing the current problems with clients vehicles.
- Succeeded in ensuring clients confidence in our law firm's representation for lemon law cases
- Enrolling eligible clients in lemon law cases for legal representation
ERC Specialist
ERC Expert
Las Vegas, NV
11.2022 - Current
- Maximizing the Employee Retention Credit (ERC) from the IRS for businesses who have felt the impact of the Coronavirus.
- Having business conversations with owners regarding how government shutdowns affected their business to determine whether their business qualifies and to calculate how much the business owner is obligated to receive from the IRS.
- Collecting business tax returns to provide over to our accounting team
- Answering any questions a client has regarding their file and update them
- Answered inbound calls providing highest level of professionalism and knowledgeable service to every customer
Loan Officer
Harris Capital Mortgage
Las Vegas, NV
12.2021 - 11.2022
- Inbound calls from customers guiding them towards making the best financial decision and answering any situations they came across
- Outbound calls to customers reminding them on what documentation was needed to move forward regarding their application
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
Licensed Lending Officer
Mission Loans
Irvine, CA
09.2021 - 11.2021
- Answered inbound calls providing highest level of professionalism and knowledgeable service to every customer
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Coordinated with underwriters, lenders and securitization teams to manage portfolios.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Managed pipeline for originated loans through closing and complete required management reports.
Education
High School Diploma -
Alisal High School
Salinas, CA05.2018
Some College (No Degree) - Finance
Sacramento State University
Sacramento, CASkills
- Customer Service
- Excellent sense of direction
- Time management skills
- Dependable and reliable
- Exceptional written and verbal communication skills
Timeline
Lemon Law Intake Specialist
Quill & Arrow LLP
02.2024 - Current
ERC Specialist
ERC Expert
11.2022 - Current
Loan Officer
Harris Capital Mortgage
12.2021 - 11.2022
Licensed Lending Officer
Mission Loans
09.2021 - 11.2021
High School Diploma -
Alisal High School
Some College (No Degree) - Finance
Sacramento State University
Similar Profiles
Yenifer RamirezYenifer Ramirez
Client Relations Specialist at Quill & Arrow, LLPClient Relations Specialist at Quill & Arrow, LLP
Krizel HernandezKrizel Hernandez
Calendar Clerk at Quill & Arrow LLPCalendar Clerk at Quill & Arrow LLP
Kristina StepanyanKristina Stepanyan
Office Manager and HR Executive at Quill & Arrow, LLPOffice Manager and HR Executive at Quill & Arrow, LLP