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Debbie Rego
ORLANDO,FL
Work Preference
Summary
High-performing, licensed Florida 6-20 All-Lines Adjuster with extensive experience spanning end-to-end Project Management, Elite Customer Service, and Consultative Sales. Proven track record managing high-volume claims/project lifecycles, performing meticulous field inspections, and executing complex contract hand-offs. Exceptional communicator adept at face-to-face and phone de-escalation, hardship/liability validation, and cross-functional negotiation to drive operational accuracy and protect corporate liability.
Overview
2
2
Licenses
15
15
years of professional experience
Work History
Lemon Law Transfer Agent
Independent Contractor / Morley Companies, Inc.
05.2017 - Current
- Project Management: Direct the end-to-end operational lifecycle for manufacturer vehicle buybacks, coordinating simultaneously between vehicle owners, legal entities, and manufacturer representatives to hit strict deadlines.
- Asset Investigation & Appraisal: Execute physical, on-site vehicle inspections to document damage profiles, verify mechanical condition, and determine manufacturer buyback eligibility.
- High-Touch Customer Service: Manage intense, face-to-face client surrender appointments using advanced de-escalation techniques to ensure smooth rights transfers during highly stressful customer interactions.
- Document Compliance: Review and execute multi-layered legal paperwork, title transfers, and releases for regulatory compliance with a 0% error rate.
Call Transfer Agent
Wyndham Vacation / Travel & Leisure
Orlando, FL
01.2024 - 07.2026
- High-Volume Sales & Service: Managed rapid inbound call queues, using consultative sales tactics and active listening to surpass volume targets and drive high conversion rates.
- Customer Journey Optimization: Resolved complex traveler inquiries, navigated account benefits, and instantly established rapport to elevate customer experience scores.
- High-Volume Sales & Service: Managed rapid inbound call queues, using consultative sales tactics and active listening to surpass volume targets and drive high conversion rates.
- Customer Journey Optimization: Resolved complex traveler inquiries, navigated account benefits, and instantly established rapport to elevate customer experience scores.
In-Home Design Consultant
West Shore Home
Clearwater, FL
2021 - 01.2024
- Territory Project Management: Managed a rolling pipeline of individual residential projects from initial property consultation through physical blueprint design and material ordering.
- Face-to-Face Sales: Executed high-value, direct consultative sales presentations inside consumer homes, successfully closing accounts by aligning products with client needs.
- Contract Administration: Drafted precise financial terms, structural calculations, and legal construction agreements on-site.
Resale Specialist – Buyback & Hardship Operations
Hilton Grand Vacations
Orlando, FL
2019 - 01.2021
- Hardship Assessment: Evaluated and qualified incoming client claims regarding owner personal and financial hardships to determine buyback program eligibility.
- Corporate Offer Negotiation: Leveraged advanced presentation and phone negotiation skills to present official corporate buyback offers and successfully re-acquire deeded property assets for Hilton.
- Phone Negotiation & Sales: Balanced high-empathy customer service with corporate compliance, turning high-stress financial hardship discussions into mutually beneficial property separations.
Insurance Sales Advisor
Liberty Mutual Insurance
Orlando, FL
01.2017 - 01.2019
- Service Excellence: Acted as a primary brand ambassador, consistently exceeding performance and retention quotas while navigating heavily regulated industry criteria.
- Consultative Pipeline Management: Managed B2B and B2C sales funnels, inbound calls prospecting new accounts, upselling current policyholders, and meeting corporate acquisition goals.
- Policy Review & Risk Auditing: Evaluated client risk profiles to match them with complex Property & Casualty (P&C) coverage options while ensuring strict compliance with state underwriting guidelines.
Senior Sales Executive
Orange Lake Resort
Kissimmee, FL
01.2008 - 01.2017
- High-Volume Phone Sales: Managed a robust outbound and inbound pipeline, pitching, negotiating, and closing vacation packages over the phone.
- Account Portfolio Management: Conducted high-stakes, face-to-face negotiations to upsell existing clients and close.
- Performance Recognition: Inducted into the "$10-Million Club" for leading regional sales volume, project execution, and top-tier customer service delivery.
Education
Associate of Science (AS) - Business Administration
Bristol Community College
Fall River, MAAccredited Claims Adjuster Designation - FL 6-20 Pre-Licensing
Skills
- Project management expertise
- Customer service excellence
- Claims Adjusting & Risk Mitigation: Coverage Analysis, Hardship/Financial Assessment, Property/Asset Valuation, Damage Assessment, Fraud Indicator Detection
- Technical Skills & Languages: CRM Databases, MS Office, Google Suite, Contract Drafting, Fluent in Portuguese
Certification
- Active Florida 6-20 All-Lines Adjuster License (Property & Casualty)
- Licensed Florida Real Estate Agent
Languages
Portuguese
Professional Working
Timeline
Call Transfer Agent
Wyndham Vacation / Travel & Leisure
01.2024 - 07.2026
Lemon Law Transfer Agent
Independent Contractor / Morley Companies, Inc.
05.2017 - Current
Insurance Sales Advisor
Liberty Mutual Insurance
01.2017 - 01.2019
Senior Sales Executive
Orange Lake Resort
01.2008 - 01.2017
Accredited Claims Adjuster Designation - FL 6-20 Pre-Licensing
In-Home Design Consultant
West Shore Home
2021 - 01.2024
Resale Specialist – Buyback & Hardship Operations
Hilton Grand Vacations
2019 - 01.2021
Associate of Science (AS) - Business Administration
Bristol Community College