Andrew Hernandez
Thousand Oaks,CA
Summary
The community should know that they have our full trust and partnership Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Jamba Juice
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
GED -
Moorpark College
Moorpark 06.2025
High School Diploma -
Newbury Park Highschool
Newbury Park 07.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Training and Development
- Relationship Building
- Verbal and written communication
- Staff Training and Development
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 15 staff members.
Personal Information
Date of Birth: 08/30/2020
Certification
- Certified Manager (CM) - Institute of Certified Professional Managers.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Jamba Juice
10.2021 - Current
GED -
Moorpark College
High School Diploma -
Newbury Park Highschool