Andrew Hernandez

Oversaw provider scheduling and onboarding processes to enhance operational efficiency and patient care continuity.

Managed daily operational workflows for remote telehealth organization to ensure efficient coordination among providers, patients, and administrative teams.

Conducted provider interviews and collaborated with leadership on operational planning and workflow enhancements to streamline processes.

Created and managed onboarding workflows to optimize internal processes and improve provider integration.

Managed patient workflow processes and resolved escalated issues to maintain patient satisfaction and service quality.

Generated operational reports and tracked workflow performance to support data-driven decision-making.

Utilized platforms such as monday.com, Asana, Jotform, Calendly, and Spruce Health for operations coordination and workflow management.

• Coordinated staff operations to enhance administration, patient communication, and workflow processes in telemedicine setting specializing in GLP-1 products.
• Led process analysis and improvement initiatives to optimize company operations and enhance productivity.
• Conducted social media research and business development efforts to support company growth and market presence.
• Provided insurance advocacy, including obtaining prior authorizations, handling appeals, and navigating insurance-related challenges to ensure patient access to care.
• Partnered with company leadership to create strategic plans that supported organizational expansion and increased patient engagement.

• Managed the intake and processing of referrals from Workers' Compensation Adjusters, ensuring accurate collection of patient, medical, and demographic information for seamless service coordination.
• Assessed incoming requests and determined actions to meet service level agreements, ensuring timely processing of referrals.
• Maintained proactive communication with adjusters and patients, delivering timely updates on medical service statuses to enhance service coordination.
• Negotiated service rates with vendors, securing high-quality solutions that aligned with company standards and budgetary requirements.
• Generated and distributed purchase orders and related documents in compliance with insurance contracts, state fee schedules, and regulatory guidelines.

• Provided administrative support to Claims Specialists and Client Management teams, facilitating the resolution of complex claims.
• Acted as a liaison between internal departments, including Account Executives and Financial Services, to address claim-related inquiries.
• Identified emerging trends from executive reports and recommended operational enhancements, leading to improved claim processing workflows.
• Collected, organized, and analyzed performance metrics for executive-level reporting using Excel Pivot Tables.
• Assisted management with workload distribution, contributing to optimized team efficiency and productivity.

• Delivered direct patient care, ensuring comfort and adherence to established medical protocols.
• Provided post-operative support by applying orthopedic care equipment, aiding patient recovery and comfort.
• Maintained cleanliness and organization of patient care areas, supporting patient safety and comfort through proper inventory management of essential supplies.
• Assisted in safe transportation of patients across hospital departments, facilitating timely access to diagnostic tests and treatments.