Andrew Herschede
Los Angeles,CA
Summary
Dynamic Senior Festival Ticketing Manager with master expertise in ticketing operations, team management, and customer satisfaction. Proven ability to enhance marketing strategies and streamline event processes, ensuring exceptional experiences and strong stakeholder relationships.
Overview
9
9
years of professional experience
Work History
Senior Festival Ticketing Manager
Goldenvoice
Los Angeles, CA
06.2022 - Current
- Managed all ticketing operations from event build through settlement including day of show operations.
- Daily ticket reports for execs and marketing to ensure marketing strategies are maximized.
Ticketing Manager
AEG Presents
Los Angeles, CA
11.2020 - 06.2022
- Managed and built a-level events in AXS and third party/open venues across North America.
- Monitored and maintained event inventory and seat holds, releases, flex pricing, rescaling and dynamic pricing for assigned tours.
Box Office Supervisor
Goldenvoice
Phoenix, AZ
05.2017 - 11.2020
- Supervised daily box office operations to ensure efficient ticket sales and customer service.
- Trained and mentored staff on ticketing software and best practices for customer interactions.
- Resolved customer issues promptly, maintaining high satisfaction levels and fostering positive relationships.
Education
Bachelor of Science - Event Management
Arizona State University
Tempe, AZ05-2019
High School Diploma -
Brophy College Prepatory
Phoenix, AZ05-2015
Skills
- Knowledge of AXS, Ticketmaster, Easol, Tixr, FEVO, GovX, and Victory Live
- Managing and hiring of team (50 people)
- Flexible and reliable team player that adapts to changes in a rapidly evolving work environment
- Excellent oral and written communication with a track record of building strong working relationships across all levels of the organization
Timeline
Senior Festival Ticketing Manager
Goldenvoice
06.2022 - Current
Ticketing Manager
AEG Presents
11.2020 - 06.2022
Box Office Supervisor
Goldenvoice
05.2017 - 11.2020
Bachelor of Science - Event Management
Arizona State University
High School Diploma -
Brophy College Prepatory