Andrew Hersman
Charlottesville,NV
Summary
Strategic and results-driven leader with 27 years of experience at State Farm, with 20 years in Underwriting. Proven ability to translate enterprise strategy into tactical execution, lead teams through complex change, and deliver measurable operational improvements. Strong track record in project leadership, cross-functional partnership, and performance optimization. Recognized for sound judgment, data-driven decision-making, and the ability to balance strategic priorities in dynamic environments. Prepared to leverage deep institutional knowledge and performance history to contribute to the Future Enablement Team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Auto Underwriting Team Manager
State Farm
Charlottesville, Virginia
01.2007 - Current
- Led the North Carolina Growth Strategy, successfully transitioning 400,000+ underpriced vehicles from the Mutual book into the NC Reinsurance Facility, strengthening portfolio performance.
- Directed Financial Responsibility and Extraordinary Life Event Teams for Auto Underwriting, including building new procedures and tools for handling the work from the Remote environment and redesigned procedures that improved quality accuracy from 40% to 80% within three years.
- Partnered with Workforce Management to consistently achieve Enterprise production goals by identifying capacity gaps, redeploying resources, developing tracking tools, and proactively building skill readiness. Developed a process for balancing multiple state priorities, which resulted in driving NC Complex status from 60 days to under 15 days and shifting multi-car underwriter capacity to single car states to balance and eliminate high status across Demand Pools.
- Managed the Team Resource role for Auto Underwriting. Revitalized the role by shifting their core responsibilities from reactively answering questions to proactively analyzing quality data and offering solutions to teams and individuals in the form of side-by-sides, training sessions, and individual mentoring. Implemented monthly summaries to build accountability and identify quality trends across teams and sections.
- Reconciled State Farm procedures with state regulations. Rebuilt and communicated procedures between Production, PLSU, and our non-queue teams to handle change in Proof of Residency requirements. Collaborated with Portfolio Management to design entirely new backdating rules for North Carolina and Virginia. Developed new process for addressing North Carolina Reinsurance Facility concerns with Undisclosed Drivers. My attention to these regulatory changes led to accelerated adoption, improved quality, and reduce the impact to our policyholders.
- Managed Agency Escalation and Executive Escalation processes for multi-car states, including leveraging skill sets across several teams, collaborating with employees to bring forth and implement best practices, monitored results, and provided feedback to leaders on procedural errors. This lead led to improved time service, reduction of status, and improved initial quality.
Human Resource Specialist
State Farm
Frederick, Maryland
06.2002 - 01.2007
- Recognized by Enterprise HR for leveraging metrics and focus group insights to reduce turnover and improve departmental productivity.
- Collaborated with external consulting partners to drive process improvement and operational efficiency initiatives in Underwriting.
Education
Master of Science - Human Resource Management & Organizational Development
University of Maryland
College Park, Maryland01.2002
Bachelor of Arts - Political Science & Psychology
Wake Forest University
Winston-Salem, North Carolina05.1994
Skills
- Strategic Planning & Execution
- Change Leadership
- Project & Program Management
- Process Improvement & Optimization
- Cross-Functional Collaboration
- Enterprise Communication
- Data Analysis & Performance Metrics
- Talent Development & Mentorship
- Risk Assessment & Resolution
- Performance coaching
- Workforce planning
- Problem resolution
Certification
- Chartered Life Underwriter (CLU) | 2015
- Fellow, Life Management Institute (FMLI) | 2014
- Chartered Property Casualty Underwriter (CPCU) | 2010
Timeline
Auto Underwriting Team Manager
State Farm
01.2007 - Current
Human Resource Specialist
State Farm
06.2002 - 01.2007
Master of Science - Human Resource Management & Organizational Development
University of Maryland
Bachelor of Arts - Political Science & Psychology
Wake Forest University