Andrew Hession
Lizton,IN
Summary
With a proven track record at TIC Midwest, I excel in database management and real-time system oversight, enhancing system performance and user support. My analytical approach and effective communication skills have consistently improved operational efficiency and customer satisfaction, positioning me as a valuable asset in technology-driven environments.
Overview
14
14
years of professional experience
Work History
Computer Operator
TIC Midwest
Carmel, IN
03.2015 - 01.2025
- Performed data entry tasks, including updating client information in databases.
- Implemented backup procedures to protect data from loss or corruption.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Tested network connections for proper functioning of systems.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Provided user support for all system applications and hardware components.
- Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel.
General Manager of Food Service
Lizton Dairy Bar
Lizton, IN
04.2011 - 03.2015
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Adhered to company food, safety, quality and sanitation policies.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Distributed food to service staff for prompt delivery to customers.
- Developed relationships with key customers to maximize revenue potential.
- Coordinated maintenance and repair of food service equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Assisted staff by serving food and beverages or bussing tables.
Education
Associate of Science - Computer Information Systems
ITT Technical Institute
Carmel, IN09-2016
Skills
- Hardware and software updates
- Real-Time System Oversight
- Server monitoring
- Hardware and software installation
- Log updates
- Database administration
- System administration
- Analytical Report Development
- Software installation
- Data recovery
- Data entry
- Database management
Timeline
Computer Operator
TIC Midwest
03.2015 - 01.2025
General Manager of Food Service
Lizton Dairy Bar
04.2011 - 03.2015
Associate of Science - Computer Information Systems
ITT Technical Institute
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