Andrew Hofheins
Summary
Highly-qualified Lift Operations Supervisor with success at taking on routine and complex challenges on the mountain with a resourceful and creative approach.
Overview
6
6
years of professional experience
Work History
Lift Operations Supervisor
Snow King Mountain
Jackson, Wyoming
10.2023 - Current
- Recruited employees to fill vacant roles.
- Coordinated with other supervisors to achieve goals.
- Consulted with managers to resolve problems relating to employee performance and work schedules.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed and implemented standard operating procedures to ensure efficient workflow.
Lift Operations
Snow King Mountain
Jackson, WY
05.2023 - 10.2023
- Ensured proper lift operations and safety procedures were followed by all employees.
- Assisted with opening and closing duties for Chair Lift operations as needed.
- Assisted with loading and unloading operations when necessary using appropriate lifting techniques.
- Maintained daily log of lift operations and safety inspections.
Lift Operations Lead
BrianHead Resort
Brian Head, UT
10.2019 - 04.2023
- Monitored lift lines and adjusted staffing levels as needed to reduce wait times.
- Conducted daily checks of lifts, gondolas, and other related equipment to ensure they were in working order.
- Developed strategies for improving efficiency and customer service within the lift operations department.
- Supervised a team of lift operators to ensure performance goals were met or exceeded.
- Provided training and guidance to new lift operators on safe operating techniques.
Skills
- Employee training
- Standard operating procedures
- Safety compliance
- Customer service
- Performance management
- Staff scheduling
- CPR/AED Certified
- LIft/Gondola Rescue Trained
Timeline
Lift Operations Supervisor
Snow King Mountain
10.2023 - Current
Lift Operations
Snow King Mountain
05.2023 - 10.2023
Lift Operations Lead
BrianHead Resort
10.2019 - 04.2023
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