ANDREW HOOPER
Woodville,AL
Summary
Motivated software engineering student with hands-on experience in programming, IT support, and project management. Eager to leverage skills in Python, technical troubleshooting, and software development for an internship position, contributing to innovative solutions in a collaborative team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Care Specialist/IT support
UnitedHealth Group
05.2022 - Current
- Addressed a shortage of healthcare specialists by spearheading a recruitment campaign that expanded the team by 30% within the first quarter
- Implemented a new scheduling system for patient appointments, reducing wait times by 25% and enhancing patient satisfaction scores
- Developed and executed targeted training programs for staff, resulting in a 40% increase in reported efficiency and a 15% decrease in procedural errors
Detention officer
Madison County Sheriff's Office
11.2019 - 01.2021
- Achieved a 40% reduction in security incidents within the first six months following the implementation of improved measures
- Spearheaded the adoption of advanced contraband detection technologies and revised the visitor screening procedures
- Confronted the issue of inmate idleness and its negative impact on facility order; devised and executed a structured inmate engagement program
- Orchestrated the creation of educational and vocational training workshops to improve inmate rehabilitation and reduce recidivism
- Successfully engaged 85% of the inmate population in constructive activities, contributing to a 25% dip in behavioral infractions annually
Injection Molding Process Technician
Polaris Industries
09.2018 - 12.2020
- Identified recurring efficiency issues in injection mold machinery operations, initiated a comprehensive maintenance overhaul, resulting in a 15% increase in machine uptime
- Implemented a rigorous cleaning schedule for injection mold machines, which decreased equipment malfunctions by 20% and increased overall productivity
- Streamlined injection mold machine operations by introducing preventative maintenance protocols, reducing downtime by 30% and extending equipment lifespan
Flatwash
PPG Industries
06.2017 - 05.2018
- Identified extended machine setup time as a challenge, streamlined the sanding process for glass preparation and optimized the startup procedures, reducing the machine prep time by 30%
- ) Addressed inefficiencies in machine maintenance, implemented a structured cleaning and shutdown protocol, which minimized downtime and increased machine availability by 20%
- Tackled the risk of product defects, meticulously sanded glass surfaces to meet quality standards, leading to a 15% improvement in product quality and customer satisfaction
Receiving Sales Representative
Lowes
02.2014 - 11.2017
- Enhanced accuracy in store metrics monitoring by adopting advanced tracking systems, ensuring real-time data availability and aiding in strategic decision-making
- Led a campaign to improve the recording of store metrics, increasing data reliability and driving a 5% growth in operational efficiency
- Developed and enforced a rigorous process for updating store metrics, leading to a 25% decrease in reporting errors and strengthening performance evaluations
Education
Some College (No Degree) - Software Engineering
SNHU
New Hampshire, OHSkills
- Leadership Experience 6 Years
- Microsoft Project
- Project Management
- Leadership
- Supervising experience
- Blueprint Reading
- Computer Networking
- Mechanical Knowledge
- Quality Assurance
- Customer service 5 years
- Account management
- Insurance sales
- Customer relationship management
- Typing
- Marketing
- Outbound sales
- Outside sales
- Communication skills
- IT Support
- Technical Support
- Excel
- Time management 10 years
- Data Collection 4 years
- Microsoft Outlook 5 years
- Microsoft Office 10 years
- Python
- Visual Studio Code
- PyCharm
- GitHub
- Git
- Technical troubleshooting
- Software Installation
Relevant Projects
Text-Based Adventure Game (Python)
- Developed a Python-based text adventure game where players navigate rooms, collect items, and battle a villain.
- Implemented game logic, user input handling, and map design.
Discord Music Bot (Python)
- Built a Discord bot with music playback functionality using Python’s discord.py library.
- Integrated YouTube search and queue system for handling user song requests.
Certification
- CPR Certification
- Class D Safety Training (September 2023 to January 2025)
- First Aid Certification
Timeline
Health Care Specialist/IT support
UnitedHealth Group
05.2022 - Current
Detention officer
Madison County Sheriff's Office
11.2019 - 01.2021
Injection Molding Process Technician
Polaris Industries
09.2018 - 12.2020
Flatwash
PPG Industries
06.2017 - 05.2018
Receiving Sales Representative
Lowes
02.2014 - 11.2017
Some College (No Degree) - Software Engineering
SNHU
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