Andrew Hornauer
Ashburn,VA
Summary
Dedicated and results-driven professional with 6 years of experience in the critical infrastructure and data center industry. With a strong background as a Critical Environment Supervisor and 2.5 years of prior experience as a Data Center Engineer, I have consistently demonstrated exceptional leadership, technical expertise, and a commitment to ensuring the reliable and efficient operation of mission-critical facilities.
Expertise includes supervising and leading teams, overseeing preventive and corrective maintenance, implementing safety and emergency response protocols, and collaborating with cross-functional teams to optimize operational performance. Known for my ability to drive cost-effective solutions, maintain regulatory compliance, and establish strong relationships with both staff and executive management.
Overview
8
8
years of professional experience
Work History
Critical Environment Supervisor
QTS Data Centers
2023.08 - Current
- Supervise maintenance and operation of electrical, mechanical, and plumbing systems within a 24/7 data center environment.
- Coordinate and lead Critical Environment Team, including training, mentoring, and staffing.
- Develop and implement facility policies, emergency response plans, and safety procedures.
- Manage preventive maintenance on equipment, including refrigeration, HVAC, electrical, and backup systems.
- Oversee work orders for critical system maintenance, budgeting, and third-party contractors.
- Lead responses to emergencies, including fire and equipment failures, and address customer concerns.
- Collaborate with subject matter experts to resolve operational issues and approve budgets.
- Maintain positive relationships with staff and executive management.
- Utilize key performance indicators and best practices to monitor operational programs.
- Comply with hazardous material storage and safety policies.
- Provide updates and reporting to the Critical Environment Manager and Site Director.
- Act as stand-in for Critical Environment Manager and supervise team with discretion and confidentiality.
Data Center Engineer
Digital Realty
2021.06 - 2023.08
- Manage critical infrastructure to ensure operability of all critical equipment resulting in Five 9's uptime and SLA compliance
- Responsible for DCIM & BMS accuracy, integrity, and functionality for three data centers
- Manage commissioning of BMS system at new sites
- Assist managing of construction and commissioning of critical infrastructure at new sites
- Perform quality assurance verification for metered equipment and corresponding information
- Assists in planning, implementation, coordination, and execution of preventative and reactive maintenance for critical and non-critical equipment
- Assist in the training and onboarding of junior personnel
General Manager
RockIT Repairs Inc
2021.01
- Organize budgets, oversee P&Ls, and achievemargin targets consistently to stay on track withgrowth plans
- Repair and Q&A all devices in store
- Consult with customers for many different IT needsoutside of the shop
- Oversee all day-to-day operations
- Developed value-added solutions and approachesby leveraging trends in customer marketplaces andindustries
- Devised, deployed, and monitored processes toboost long-term business success and increase profitlevels
- Spearheaded overhaul of company best practices,leading to significantly increased staff retentionrates and top-ranking as industry leader
- Enhanced and redefined organizational structure tomaintain company's competitive edge acrossterritories
- Enforced quality assurance protocols to deliver idealcustomer experiences
Senior Technician
CPR, Cell Phone Repair
2015.12 - 2017.07
- Executed diagnostics, troubleshooting and evaluations on consumer electronics
- Conducted tests of components and systems to evaluate performance and identify concerns
- Maintained quality assurance and customer satisfaction objectives
- Fix all consumer electronic devices as the lead technician.
Education
Bachelor of Science - Business Administration –Project Management
Liberty University
Lynchburg, VA05.2025
Skills
- Schedule Management
- Facility Management
- Workflow Planning
- Project Management
- Quality Management
- Operations Oversight
- P&L Management
- Budget Allocation
- Data Review
- Equipment Preventative Maintenance & Repair
- Modbus TCP & RTU
- Network Troubleshooting & Repair
- Network Installation
Timeline
Critical Environment Supervisor
QTS Data Centers
2023.08 - Current
Data Center Engineer
Digital Realty
2021.06 - 2023.08
General Manager
RockIT Repairs Inc
2021.01
Senior Technician
CPR, Cell Phone Repair
2015.12 - 2017.07
Bachelor of Science - Business Administration –Project Management
Liberty University
Similar Profiles
Blake ClarkBlake Clark
Senior Accountant - International Controllership at QTS Data CentersSenior Accountant - International Controllership at QTS Data Centers
Joseph BurroughsJoseph Burroughs
Critical Operations Technician at QTS Data CentersCritical Operations Technician at QTS Data Centers
Phillip WhitePhillip White
Electrician at QTS Data CentersElectrician at QTS Data Centers