Andrew Ivory
Lincoln Park,NJ
Overview
7
7
years of professional experience
Work History
Client Services Manager
BAYADA Home Health Care
01.2018 - Current
- Builds client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborates with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Develops new employees and on-going performance assessment of current employees.
- Resolves escalated issues with professionalism, maintaining client trust and safeguarding company''s reputation.
- Manages 25 client caseload while proactively growing it
- Identifies, cold calls, emails, or messages job candidates and former employees to sell them open job positions
Booking Agent
The Ryan Sullivan Show (Podcast)
05.2023 - 01.2024
- Conducted in-depth research to identify potential guests who resonate with podcast's content and target audience.
- Initiated and maintained effective communication with potential guests through email/Instagram messages
- Built and nurture relationships with potential and confirmed guests, ensuring positive and collaborative experience.
- Managed scheduling process, considering time zones, availability, and logistical details to facilitate smooth recording sessions.
- Collaborated closely with podcast host and production team to understand content needs and guest preferences.
- Provided relevant information and background on confirmed guests to facilitate well-informed and engaging conversations.
Writing/Marketing Intern
Super Healthy Children Publishing
09.2017 - 01.2018
- Wrote several articles for company blog: topics included sustainability, antibiotics, climate change, and holistic health.
- Helped conduct/organize interactive learning events: public speaking events, cooking classes, and content creation
- Event Planner: Sourced and emailed potential hosts for speaking event opportunities
- Advertised/Sold products to customers at speaking events (books, supplements, catalogs, and other products
Education
Bachelor of Science - Business Administration - Marketing
Ramapo College of New Jersey
Mahwah, NJ05.2018
Skills
- Client Relationships
- Client Relationship Building
- Team Development
- Recruiting and Hiring
- Negotiation
- Prospecting
- Cold Calling
- Email Marketing
- Conflict Resolution
- Copy Editing
Timeline
Booking Agent
The Ryan Sullivan Show (Podcast)
05.2023 - 01.2024
Client Services Manager
BAYADA Home Health Care
01.2018 - Current
Writing/Marketing Intern
Super Healthy Children Publishing
09.2017 - 01.2018
Bachelor of Science - Business Administration - Marketing
Ramapo College of New Jersey