Andrew J. Brooks
White Bear Lake,MN
Summary
Detail-oriented communicator with expertise in higher education, K-12, and student support. Specializes in clarifying complex information and maintaining precise documentation. Adapts communication strategies to accommodate diverse learning needs, including English Language Learners and the deaf/hard-of-hearing community. Focused on creating inclusive environments that promote student success through interpersonal skills.
Overview
12
12
years of professional experience
Work History
Education Assistant Specialist (Para/Sub)
916 Schools
12.2025 - 08.2026
- Supported students and staff in meeting academic, behavioral, and daily needs, fostering a positive learning environment.
- Collaborated with lead teachers and staff to ensure consistent and effective support for student development.
- Facilitated student engagement and enriched learning experiences at South Campus and Bellaire, enhancing student participation.
- Applied Special Education skills and strategies to help create supportive learning environments.
- Adaptive communication and support approaches based on individual student needs.
- Provided student updates and maintained documentation, including point sheets and reports.
Learning Trainer/Process Assistant
Amazon
09.2023 - 01.2026
- Trained and supported associates while maintaining responsibility for success.
- Supported associates with operational questions and challenges, facilitating understanding of changing procedures.
- Assisted associates with operational questions, challenges, and changing procedures.
- Coordinated activities, training, and workload among team members to ensure effective collaboration.
- Trained and supported associates, ensuring alignment with organizational goals and fostering their development.
Escalated Case Representative / Regional Analyst
Kia
03.2022 - 05.2023
- Managed complex customer cases through independent analysis, documentation, and follow-up.
- Facilitated communication between customers and internal teams, addressing individual concerns and providing updates on case status.
- Maintained detailed case notes and records to support internal review and resolution.
- Prioritized and tracked multiple cases to meet deadlines, ensuring accuracy in case documentation and information management.
- Prioritized multiple cases while meeting deadlines and maintaining accurate information.
- Collaborated with team members to ensure effective communication and project alignment.
America Reads Program Tutor
Concordia College Moorhead
08.2019 - 03.2020
- Tutored elementary students in reading and writing from kindergarten through fourth grade.
- Adapted tutoring approaches to meet diverse abilities, personalities, and learning needs of students.
- Adjusted swiftly to new classrooms and students, fostering a supportive learning environment.
- Encouraged students to build confidence in their academic abilities through personalized support.
Teacher's Assistant
Fargo/Moorhead Public Schools
01.2019 - 03.2020
- Facilitated student understanding by addressing questions and learning needs across multiple subjects.
- Collaborated in lesson planning and delivered classroom instruction to enhance student engagement.
- Worked collaboratively with teachers and school staff to support student success.
- Customized explanations and instructional methods to meet diverse individual student needs.
Staff Lead
New Visions Movie Theater
08.2018 - 12.2018
- Communicated promotions and service details to customers, enhancing their experience and awareness.
- Supported daily operations by assisting coworkers with opening and closing tasks, ensuring a smooth workflow.
- Arranged workspace items for better efficiency. for improved efficiency and accessibility for team members. to enhance efficiency and accessibility for team members. to create a welcoming atmosphere for customers.
Desk Worker
Concordia College Work Study Program
09.2017 - 12.2017
- Provided customer service and addressed inquiries promptly and professionally.
- Oversaw materials inventory management and inventory records to support efficient operations.
- Assisted students and staff, ensuring adherence to department procedures and security measures.
Resident Assistant
Residence Life
08.2017 - 12.2017
- Planned and executed events and activities to enhance resident engagement and community connection.
- Supported residents in developing a safe, welcoming, and inclusive community.
- Addressed student concerns and inquiries to foster a supportive and responsive community environment.
- Collaborated with residence-life staff to develop solutions for community challenges and enhance student support.
Dining Service Associate
Concordia College Work Study Program
09.2016 - 05.2017
- Assisted cook by prepping, cooking, and re-stocking food to ensure timely meal service.
- Adapted to changing staff schedules and workload demands to maintain operational efficiency.
- Executed thorough cleaning routines to uphold a tidy and safe workspace.
Baker
Cookie Cart
11.2015 - 08.2016
- Prepared cookie dough and batter following Cookie Cart recipes and bakery standards.
- Mixed ingredients and scaled batches for daily bakery production schedules.
- Monitored oven temperatures and adjusted bake times for consistent product quality.
- Collaborated with staff to meet daily production and service requirements.
- Prepared and sold products, ensuring high-quality customer service.
Math Tutor
P2N Program
09.2014 - 04.2015
- Tutored students in basic mathematics, Algebra I/II, Geometry, and related sciences.
- Adapted explanations to clarify challenging concepts, improving student comprehension.
- Enhanced communication and teaching skills through personalized tutoring sessions.
Education
Bachelor of Arts - Communications
Minnesota State University Moorhead
Moorhead, MNSkills
- Student advising
- Training & Facilitation
- Case management
- Records management
- Scheduling & Organization
- Educational Technology
- Behavioral Support
- Collaboration and Teamwork
- Effective Communication
- Diverse populations
Timeline
Education Assistant Specialist (Para/Sub)
916 Schools
12.2025 - 08.2026
Learning Trainer/Process Assistant
Amazon
09.2023 - 01.2026
Escalated Case Representative / Regional Analyst
Kia
03.2022 - 05.2023
America Reads Program Tutor
Concordia College Moorhead
08.2019 - 03.2020
Teacher's Assistant
Fargo/Moorhead Public Schools
01.2019 - 03.2020
Staff Lead
New Visions Movie Theater
08.2018 - 12.2018
Desk Worker
Concordia College Work Study Program
09.2017 - 12.2017
Resident Assistant
Residence Life
08.2017 - 12.2017
Dining Service Associate
Concordia College Work Study Program
09.2016 - 05.2017
Baker
Cookie Cart
11.2015 - 08.2016
Math Tutor
P2N Program
09.2014 - 04.2015
Bachelor of Arts - Communications
Minnesota State University Moorhead