Andrew J. DesMonie
Wales,Wisconsin
Summary
Dynamic Project Manager and Customer Care Specialist with extensive experience in eCommerce across diverse platforms. Proven ability to cultivate and manage client relationships through tailored training, technical support, and exceptional problem-solving skills, consistently delivering high-quality customer service that drives loyalty and satisfaction. Recognized for developing innovative customer care best practices by merging technical expertise with business acumen, ensuring personable interactions and effective IT communication. Skilled in logistics planning and strategic route optimization, enhancing operational efficiency while maintaining a strong focus on regulatory compliance and safety management.
Overview
31
31
years of professional experience
Work History
Transport Specialist
Dousman Transport Company
Dousman, Wisconsin
01.2013 - Current
- Responsible for maintaining and managing transport routes, ensuring efficient and timely delivery according to company standards
Service Advisor
Boucher Group
Waukesha, Wisconsin
01.2016 - 01.2018
- Handled applications and inter-departmental escalations to resolve customer service issues, facilitating communication between departments to ensure prompt solutions.
Applications Support Specialist
Batteries Plus
Hartland, Wisconsin
01.2011 - 01.2012
- Worked as an Applications Support Analyst in an E-Commerce procurement platform with new and existing customers. Duties included business customer service/support and technical activities.
- Interacted with 450+ accounts growing E-Commerce sales in Wisconsin and throughout the United States.
- Assisted with accounts and supporting the sales pipeline with daily interaction via phone calls, internet based applications and email.
- Strong skills in data center management, order processing system development, backend systems management, and customer service.
- More than 10 years experience in operations, B2B sales, development, sales support, and ecommerce fields.
- Communicative and personable when explaining user interfaces and processing tools to customers.
- Batteries Plus designated by Inc. Magazine as the nation’s fastest growing specialty retailer with over 460 locations in 46 states.
Systems Analyst
Retail Data Systems of Wisconsin
Waukesha, Wisconsin
01.1995 - 01.2007
- Worked with sales executives to acquire/grow business with hundreds of accounts via programming strategies and presentations.
- Concisely and effectively communicated business requirements to developers, sales staff and prospective customers often selling additional products to tailor a system design to customer’s specific needs.
- Key hire to manage, support and upgrade to two largest accounts in the office which were Culvers Inc. and Cousins Inc. Sites grew from 150 to over 500 during my tenure.
- Led on-site, in-house and phone training programs for customers, sales and internal support teams. Training included assisting all phases of customer start-up, as well as any major system change or enhancement.
- Took lead in presenting tools and system options to company Presidents, CEO's, CFO's and executive level management analyzing software/hardware setup and determined/reported whether Account Executives were effectively maximizing system sales features.
- Prepared graphical depictions of system context diagrams and process flow charts for coworkers, sales staff and customers.
- The largest provider of Point of Sale software and hardware in North America with over 25 offices nation wide.
Education
business emphasis
UW-Waukesha, UW Whitewater And Milwaukee County Technical Institute
Skills
- Comprehensive B2B sales support
- Customer engagement
- Patient education and training
- Coordination of multiple account expansions
- E-commerce systems management
- Project management leadership
- Solution implementation
- Relationship management
Accomplishments
- Achieved clent accolades by streamlining hardware architecture with accuracy and efficiency.
Timeline
Service Advisor
Boucher Group
01.2016 - 01.2018
Transport Specialist
Dousman Transport Company
01.2013 - Current
Applications Support Specialist
Batteries Plus
01.2011 - 01.2012
Systems Analyst
Retail Data Systems of Wisconsin
01.1995 - 01.2007
business emphasis
UW-Waukesha, UW Whitewater And Milwaukee County Technical Institute