Andrew Jellick
Delaware,OH
Summary
Dynamic professional with a proven track record in customer relationship management and work organization, honed at Raising Cane's Chicken Fingers and Monitored Therapeutics. Excelled in enhancing customer service levels and operational efficiency, leveraging strong communication skills and adaptability. Demonstrated leadership in mentoring teams and spearheading community initiatives, significantly contributing to organizational and community enrichment.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Raising Cane's Chicken Fingers
Delaware, OH
07.2024 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored junior team members and managed employee relationships.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delegated tasks to crew members to maintain and promote efficiency and service.
Executive Data Entry
Monitored Therapeutics
Dublin, OH
06.2024 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Led initiatives to improve customer service levels throughout organization.
- Developed and implemented strategies to increase executive efficiency.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Volunteer
The Boy Scouts Of America
Columbus, OH
01.2012 - 01.2019
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Encouraged donations by supporting community fundraising events and campaigns.
Education
Associate of Arts - Criminal Justice
Columbus State Community College
Columbus, OHSkills
- Adaptable and Flexible
- Work Organization and Prioritization
- Customer Needs Assessment
- Safety and cleanliness standards
- Customer relationship management (CRM)
- Strong Communication and Interpersonal Skills
Affiliations
- First chair and class president in a concert orchestra.
- Senior captain and temporary coach/mentor in a high school wrestling program.
Accomplishments
Awarded Summa Cum Laude.
Received Presidential Academic Achievement Award.
Timeline
Customer Service Specialist
Raising Cane's Chicken Fingers
07.2024 - Current
Executive Data Entry
Monitored Therapeutics
06.2024 - Current
Volunteer
The Boy Scouts Of America
01.2012 - 01.2019
Associate of Arts - Criminal Justice
Columbus State Community College