Andrew Jimenez
Alpharetta,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture bringing more than 6 years of leadership experience. Documented strengths in building and maintaining relationships with diverse range of organizations in dynamic, fast-paced settings. Fluent in English and Spanish.
Overview
8
8
years of professional experience
Work History
Temp Experience Manager
Best Buy
01.2024 - Current
- Enabled and empowered employees to drive world-class customer experiences.
- Drove employee experience strategy across the micro-market to drive seamless customer experiences.
- Analyzed performance indicators against business strategies and led my team to facilitate growth or improve results.
- Led efforts to maximize results or provided course correction as needed.
Experience Supervisor
Best Buy
05.2023 - 12.2023
- Maintained positive customer and employee experiences.
- Drove localized customer and employee and share trend with other store leaders
- Provided positive employee experiences, skill development and performance management.
- Led efforts to maximize positive results or course-correct when needed.
Specialty Sales Manager
Best Buy
10.2022 - 05.2023
- Drive positive outcomes of key sales indicators within mobile & connected life in support of Revenue, Margin, and NOP goals.
- Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience for customers.
- Motivate, coach, recognize, and performance manage employees to reach their full potential.
- Resolved complex customer issues.
Temp Supervisor
Best Buy
04.2022 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Verizon Expert
Best Buy
12.2021 - 04.2022
- Trusted subject matter expert, brand advocate, and product champion for Verizon
- Coached and trained coworkers on new vendor technology and services.
- Delivered a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
- Provided feedback on products and customer engagement with vendor partners, representatives, and market teams.
- Reported weekly updates on Sales Metrics for store and district.
Telemarketer/Customer Service Representative Supervisor
Morgan & Associates
06.2016 - 11.2021
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Responsible for leading a team of 5 agents in meeting/exceeding quotas for each respective year.
Varsity Basketball Assistant Coach
Kennesaw Mountain High School
10.2019 - 09.2021
- Enhanced team performance by developing and implementing effective training programs and practice schedules.
- Communicated effectively with parents regarding player progress, expectations, and any disciplinary issues that arose during the season.
- Contributed to a supportive learning environment within practices by offering constructive feedback on performance techniques while celebrating successes regularly.
- Implemented strength conditioning programs tailored to individual athlete needs, resulting in increased overall fitness levels of the team.
Education
Associate of Science - Biology
Barton College
Wilson, NC05.2016
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
Piano, Snowboarding
I have played the piano for
Timeline
Temp Experience Manager
Best Buy
01.2024 - Current
Experience Supervisor
Best Buy
05.2023 - 12.2023
Specialty Sales Manager
Best Buy
10.2022 - 05.2023
Temp Supervisor
Best Buy
04.2022 - 10.2022
Verizon Expert
Best Buy
12.2021 - 04.2022
Varsity Basketball Assistant Coach
Kennesaw Mountain High School
10.2019 - 09.2021
Telemarketer/Customer Service Representative Supervisor
Morgan & Associates
06.2016 - 11.2021
Associate of Science - Biology
Barton College