Insightful healthcare professional with expert team leadership, planning, and organizational skills. Proven record of approaching complex challenges through qualitative and quantitative analysis, delivering results that drive organizational success.
Overview
7
7
years of professional experience
Work History
Manager, Transplant Clinic
Keck Medicine of USC
08.2023 - Current
Oversight of two transplant ambulatory clinics (16,000+ visits annually)
Management of finances, budgets, and overall performance of clinics
Involved in the strategic planning and opening of Keck's first transplant satellite clinic in Las Vegas.
Interim Quality and Regulatory Manager, Transplant Administration
Keck Medicine of USC
07.2022 - 08.2023
Oversight of transplant regulatory surveys, recertification, and preparedness (CMS, Joint Commission, UNOS)
Leveraged process improvement tools and models to promote operational efficiencies and clinical outcomes
Developed Keck's first electronic organ verification system for OR teams.
Quality Specialist, Transplant Administration
Keck Medicine of USC
03.2021 - 07.2022
Developed QAPI structure and culture of continuous improvement for Heart Transplant and Mechanical Circulatory Support programs
Involved in business development and operational efforts that grew heart transplant volumes by 40% in 2 years.
Transplant Financial Coordinator
Keck Medicine of USC
04.2019 - 03.2021
Worked with financial leadership to streamline processes across institute
Provided health insurance trainings for finance and intake departments.
Intake Coordinator
Keck Medicine of USC
09.2017 - 04.2019
Collected, verified, recorded and processed patient demographics, insurance verification and referral information
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
Education
Master of Health Administration -
University of Southern California
Los Angeles, CA
05.2023
Bachelor of Science in Health Care Administration - undefined
California State University, Long Beach
Long Beach, CA
05.2017
Skills
Proven ability to lead and motivate complex teams
Knowledge of strategic decision-making models
High EQ and communication skills needed to create and drive professional networks
Operations management and improvement
Business planning and strategy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager, Transplant Clinic
Keck Medicine of USC
08.2023 - Current
Interim Quality and Regulatory Manager, Transplant Administration
Keck Medicine of USC
07.2022 - 08.2023
Quality Specialist, Transplant Administration
Keck Medicine of USC
03.2021 - 07.2022
Transplant Financial Coordinator
Keck Medicine of USC
04.2019 - 03.2021
Intake Coordinator
Keck Medicine of USC
09.2017 - 04.2019
Master of Health Administration -
University of Southern California
Bachelor of Science in Health Care Administration - undefined
California State University, Long Beach
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