Andrew Jones
Manager
Louisville,OH
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
21
21
years of professional experience
Work History
Resource Coordination Specialist
Charles River Laboratories
Ashland, OH
05.2017 - 03.2024
- Managing of stock colonies
- Coordinated with other departments to ensure efficient workflow processes.
- Researched and analyzed customer feedback to identify areas of improvement.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Defined team directions and provided guidance to members.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Amending protocols
Research Technician 1-4
Charles River Laboratories
Ashland, OH
10.2003 - 05.2017
- Provided support for the development of new methods or processes related to research projects.
- Assisted with the design of experiments using appropriate procedures and controls to ensure accurate results.
- Tracked progress of multiple projects simultaneously while meeting deadlines.
- Collaborated with team members on designing strategies for project completion.
- Troubleshot technical issues that arose during course of experiments.
- Collected data and performed laboratory experiments using standards and protocols.
- Trained new members of team in various lab techniques and equipment maintenance and operation.
- Used Provantis as well as in-house software to make edits and updates to computer entries in database.
- Participated in extra training and courses to refine and improve upon industry knowledge.
Manager in Training
Family Video
Bellefontaine, OH
01.2003 - 10.2003
- Provided coaching and mentoring to team members on a regular basis.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Delegating employee assignments, monitored progress and evaluated performance.
Education
Bachelor of Arts - Communications
Urbana University
Urbana, OH01-2003
Skills
- Resource Allocation
- Customer Relations
- Supply Management
- Documentation Management
- Proficient in Excel
- Relationship Building
- Self Motivation
- Team Collaboration
- Reliability
- Time Management
- Multitasking
- Adaptability and Flexibility
- Organizational Skills
Affiliations
- Coaching youth sports
- Organizing fundraisers for youth activities
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancementHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resource Coordination Specialist
Charles River Laboratories
05.2017 - 03.2024
Research Technician 1-4
Charles River Laboratories
10.2003 - 05.2017
Manager in Training
Family Video
01.2003 - 10.2003
Bachelor of Arts - Communications
Urbana University