Andrew J. Porter
AMAZON.COM
Hist New Castle,DE
1
Certification
28
years of professional experience
Results-driven Regional Manager with extensive experience in business development, customer retention, and operations management. Skilled in building high-performing teams and leading critical initiatives to drive process improvements and enhance outcomes. Proven ability to manage multiple projects effectively while maintaining strong communication and negotiation skills. Additional attributes include
Work History
Operations Manager, New Castle DE
6 Years 6 Months- Led teams of 3-5 salaried Area Managers and 200+ indirect reports for Amazon's Sub Same Day (SSD) division. Achieved 3-4 hour delivery windows in a fast-paced environment, managing daily operations that involved picking, packing, and shipping an average of 32K packages. Addressed issues related to customer loss, fraud, product loss, inbound/outbound operations, and employee turnover.
- Safety and Quality: Ensuring the highest levels of safety, quality and performance during every shift was prime responsibility. Set up and led the Associate Safety Committee (ASC) for 1 year. Held weekly meeting to ensure Safety projects aligned with company vision. Safety Leadership Index (SLI) always at 90%+ favorable. January 2026 promoted to proxy Senior OPS Manager for Quality. 11% improvements MOM Inventory Record Defect Ratio (IRDR) bin quality. Quality Leader in site waste from damages, donations, hazmat process or product recalls.
- Training and Development: Developed, educated and coached 6 Area Managers to Operations Manager. Ensured all promotions proficient in the Amazon key tenants/principals to successful leadership. Impact leader that was recognized by Site and regional level leaders, leading to proxy L7 Site Lead position. Attended multiple region daily/weekly business reviews representing the site for all key data metrics. Led key weekly associate engagement events.
- Operational Efficiency: Optimizing workflows to meet customer expectation and improve delivery times. Invent and simplify. Inbound Dock Master, ensured 0.5 day backlog on all incoming loads, FIFO was maintained and adhered to. Responsible for the successful stow of 345K+ items per week. Various successful Inbound project improved stow efficiency by 44% and ensured stow quality matched bin quality.
- Goal Setting: set performance goals and metrics for Area Managers and Process Assistants. Led 10 prime days and 5 Peaks at Amazon. Record of 122K packages shipped for SSD, Prime 2021. Managed volume and customer demand versus labor planning and associate headcount needed.
- Highlights included:
Regional Manager, Washington DC
7 Months- Reported to the President of Summit Capital Partners while overseeing 9 salaried reports, 40 indirect reports across 9 stores in multiple states. Managed a P&L of $5.1MM/year. Led the successful transition from corporate held stores to franchising the operation. Highlights included:
- Tracked key performance indicators for sales and labor standards weekly/monthly sales standards, weekly credit/collection standards, and labor
- Improved employee retention in the Virginia/Maryland region by establishing SOP’s, coaching, and mentoring staff
- Major KPI’s: weekly/monthly sales standards, weekly credit/collection standards, and labor
- Enhanced employee retention in Virginia/Maryland region through establishment of SOPs and staff coaching and mentoring
- Achieved zero manager turnover by fostering a positive work environment Worked extensively to improve morale, performance, revenues, and profits
- Strengthened key fraud indicators including cash control, excessive overtime, agreement compliance, and asset protection
- Dealt with all aspects of HR: coworker relations, on-boarding, performance management, and scheduling
District Manager, New Bern NC
2 Years 6 Months- Reported to the Regional Director while overseeing 10 salaried direct reports and 45 indirect reports across 10 stores in multiple states. Managed a P&L of $6.9MM/year. Led the successful turnaround of a historically underperforming market that had struggled with customer loss, fraud, high product loss and employee/management turnover. Highlights included:
- Turned around Virginia/Maryland region by establishing SOP’s, career development, and mentored staff
- Ranked top 30% of the company within 2 years of taking leadership, included 4 award winning store managers
- Transformed Virginia/Maryland region by establishing SOPs, implementing career development initiatives, and mentoring staff to enhance team capabilities
- Posted YOY revenue gains of 3% or $67K. Increased gross margins from 66% to 70% (2018)
- Achieved YOY revenue growth of 3% ($67K) and increased gross margins from 66% to 70% in 2018
- Strengthened key fraud indicators through improved cash control, reduced excessive overtime, ensured agreement compliance, and enhanced asset protection measures
District Manager
5 Years 6 Months- Reported to the Regional Director while overseeing 12 salaried direct reports and 48 indirect reports across 12 stores in Eastern North Carolina. Recruited, trained and led the successful oversight of an award-winning team of managers and employees. Multiple years of customer and agreement growth resulting in improved revenues and profits. Managed a P&L of $6.7MM/year. Highlights included:
- Tracked key performance indicators regularly weekly/monthly sales standards, weekly credit/collection standards, and labor
- Achieved revenue growth of 10% in 2013
- Consistently operated at 18-20% net profit. Gross margins 70-72%.
- Advanced three store managers to district manager positions, promoted 8 assistant managers to store managers
- “Perform to Win” award (2015): recognition for customer and revenue growth, employee and manager retention
- Multiple company awards for yearly profit, coworker retention, and customer growth (2013, 2014)
- Managed all aspects of HR, including coworker relations, onboarding, performance management, and scheduling, to foster a positive work environment.
- Situational Front-Line Leadership certified. (The Ken Blanchard Companies, issued May 2008)
Store Manager
8 Years 3 Months- Reported to the Regional Manager while overseeing 6 indirect reports. Locations included Massena, NY and Beaufort, SC. Managed a P&L of $1.1MM/year. Highlights included:
- Tracked key performance indicators: weekly/monthly sales standards, weekly credit/collection standards, and labor
- Acquired 139 new customers in 9 months, driving 31% growth (2003)
- Increased monthly store revenues from $51K to $90K (2004)
- Gained 139 customers in 9 months, increase of 31% (2003)
- Surpassed company forecasts, enhancing customer agreements and management, while boosting YOY revenues and profit
- Received multiple company awards for achieving yearly profit and customer growth (2003, 2004, 2005, 2007)
- “Impact Player of the Year” award (2003): most improved store YOY; 50% increase in revenue and profit YOY
REGIONAL TRAINING MANAGER
2 YearsCUSTOMER ACCOUNTS MANAGER
1 Year 6 MonthsGENERAL MANAGER OF PHOTOGRAPHY
1 Year 10 MonthsEducation
Bachelor of Arts - Contemporary Photographic Practice
Additional degree electives: Business, Social Studies & Economics
Skills
Operational Excellence
P&L Management
Financial oversight
Inventory management
Multi-Site Management
Change leadership
Vendor Relationships
Store compliance
Risk assessment
Leadership Development
Conflict resolution
CRM management
Accomplishments
Rent-A-Center Perform to Win Award Winner 2006, 2008, 2010, 2014. Annual award in recognition of closing out the year in the top 10% of the company based off 13 key lead metics.
Certification
Situational Front-Line Leadership certified. (The Ken Blanchard Companies, issued May 2008)
Personal Information
Title: Productivity-Driven Operations Manager
Timeline
Operations Manager, New Castle DE
AMAZON.COM
02.2020 - 08.2026Read More
Regional Manager, Washington DC
RENT-A-CENTER
01.2019 - 08.2019Read More
District Manager, New Bern NC
RENT-A-CENTER
07.2016 - 01.2019Read More
District Manager
RENT-A-CENTER
01.2011 - 07.2016Read More
REGIONAL TRAINING MANAGER
Rent-A-Center
12.2004 - 12.2006Read More
Store Manager
RENT-A-CENTER
10.2002 - 01.2011Read More
CUSTOMER ACCOUNTS MANAGER
HSBC Bank, PLC
01.2001 - 07.2002Read More
GENERAL MANAGER OF PHOTOGRAPHY
Ocean Images UK, Ltd
11.1998 - 09.2000Read More
University of Northumbria
Bachelor of Arts from Contemporary Photographic Practice
Read More