Andrew Kass
VISTA,CA
Summary
Seasoned Senior Service Technician with relevant experience in maintaining, troubleshooting, and repairing PV, installing EV chargers and battery systems for homes and businesses throughout Southern California. Strong problem-solving abilities and hands-on technical skills garnered from vast industry exposure. Very passionate about providing accurate solar knowledge and experience to all our customers in order to ensure an overall amazing experience to ensure we retain customer loyalty.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Senior Service Technician
Stellar Solar
Oceanside, CA
09.2013 - Current
- Serviced Stellar Solar and 3rd party photovoltaic systems, inverters, home battery and monitoring equipment. Manufacturers such as Enphase, Tesla, SMA, SolarEdge, ABB, Sunpower, SunEdison, Solectria/Yaskawa and Franklin home battery.
- Diagnosed roof and ground mount electrical faults across Stellar Solar installations as well as 3rd party installations. Also assisted with roof leak issues and follow-up repairs to address water damage caused by solar installation.
- Assisted in training new hires with Stellar Solar SOPs, safety training and administrative documentation involving customer cases.
- Provided in-office assistance with administrative staff in the service department completing service tickets and addressing customer issues over the phone and email. Utilizing Salesforce and Coperniq CRMs to document all cases.
- Substituted within other departments in Stellar to ensure reduction in backlogs for inspections, monitoring commissioning, new installations, and PTO processing.
- Training new hires with Stellar Solar SOPs, safety training and administrative documentation involving customer cases.
Apprentice Electrician
Dynalectric
San Diego, California
02.2013 - 08.2013
- Associated through the IBEW apprenticeship program through JATC Assigned to work on several projects with Journeyman Electricians. (NRG, Qualcomm)
- Installed outlets, switches, lighting fixtures, and panels on job sites
- Assisted and installed with EMT and Rigid conduit bending and layouts, wire pulling and terminations also lighting fixture installations, panel mounting and wiring in commercial electrical settings.
- Proficient in reading blueprints and schematics for electrical construction
Education
Electrial Apprenticeship
IBEW Local 569 JATC
San Diego, CA 02.2013 - 08.2013
Electrician Apprenticship
Local 43 IBEW JATC
Clay, NY 08.2008 - 12.2012
Charles Baker High School
Baldwinsville, NYSkills
- System troubleshooting and advanced diagnostics for photovoltaic systems on residential and commercial installations
- General electrical troubleshooting on customer's homes and businesses and ensuring all installations are up to code
- Maintaining manufacturer relations on behalf of the company and addressing fleetwide issues with consistent product issues and errors
- Managing product inventory for crews, supplying material lists for upcoming projects, and carrying out estimates to assist our office to ensure accurate job quotes
- Coordinating with other crews/companies or trades to ensure project flow can reach completion before or at the deadlines
- Customer service and care regarding electrical issues and solar equipment warranties
- Proficient in CRM documentation and organizing notes prudent to all customer cases to ensure clear, concise history of case development
References
References available upon request.
Timeline
Senior Service Technician
Stellar Solar
09.2013 - Current
Apprentice Electrician
Dynalectric
02.2013 - 08.2013
Electrial Apprenticeship
IBEW Local 569 JATC
02.2013 - 08.2013
Electrician Apprenticship
Local 43 IBEW JATC
08.2008 - 12.2012
Charles Baker High School