Andrew Katz
Austin,TX
Summary
Results-driven professional with extensive experience overseeing daily operations and managing diverse teams. Proven expertise in budgeting, cash handling, and fostering customer loyalty, ready to leverage skills to achieve operational excellence and financial growth.
Overview
8
8
years of professional experience
Work History
General Manager
Jet's Pizza
Austin, TX
08.2020 - Current
- Oversaw daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Ensured consistent service quality and product excellence through effective operational management.
- Handled cash transactions and register counts with accuracy at day’s end and after events.
- Recorded cash and prepared deposits biweekly for bank drop-offs.
- Managed staff scheduling, training, and performance evaluations to improve team effectiveness.
- Executed opening, closing, and shift change functions to maintain operational standards.
- Coordinated marketing initiatives to enhance brand awareness through community events and fundraisers.
- Resolved customer complaints promptly while upholding service quality standards.
- Cultivated long-term customer relationships to strengthen loyalty.
Warehouse Worker
Amazon
San Marcos, Texas
05.2019 - 09.2019
- Sorted and organized products, adhering to established procedures and safety standards.
- Supported team members with packing and labeling tasks for timely order fulfillment.
- Partnered with supervisors to streamline workflows, boosting operational efficiency.
- Maintained neat shelves, workstations, and pallet areas to ensure a safe environment.
Restaurant Waiter
Flores
Austin, TX
03.2018 - 02.2019
- Provided attentive guest service in fast-paced dining, ensuring satisfaction during every meal.
- Upsold daily specials and beverages, contributing to increased revenue and improved guest experience.
- Collaborated with kitchen staff to ensure timely food delivery, enhancing overall guest satisfaction.
- Managed customer inquiries and resolved issues promptly and professionally.
- Ensured smooth and efficient checkout by processing guest payments using point-of-sale system.
- Accurately handled cash payments, verifying correct change given to customers.
Education
Some College (No Degree) - Psychology
Texas State University
San Marcos, TXSkills
- Sales strategy
- Financial analysis
- Operational efficiency
- Inventory management
- Customer relationship management
- Budgeting and cash handling
- Staff development
- Team collaboration and conflict resolution
Timeline
General Manager
Jet's Pizza
08.2020 - Current
Warehouse Worker
Amazon
05.2019 - 09.2019
Restaurant Waiter
Flores
03.2018 - 02.2019
Some College (No Degree) - Psychology
Texas State University