Andrew Kent
Mishawaka,IN
Summary
Accomplished Owner/Operator at Kent Service and Repair, adept in operations management and relationship building, significantly enhanced customer satisfaction through strategic planning and process improvements. Demonstrated mechanical knowledge and a strong work ethic at AAYS Rental, achieving notable cost reductions. Proven track record in boosting efficiency and profitability, with a focus on exceeding employer expectations.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Kent Service and Repair
02.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Equipment Rental Manager
AAYS Rental
01.2015 - 02.2017
- Negotiated favorable contracts with suppliers, lowering costs while maintaining high-quality standards for rental equipment.
- Monitored industry trends to ensure that the company offered the most relevant and up-to-date equipment for customers'' needs.
- Increased profitability by optimizing pricing structures based on market research and competitive analysis.
- Provided staff training on proper equipment handling, maintenance, and safety procedures, reducing accidents and improving overall performance.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in equipment selection and usage.
- Assisted clients in tailoring rental packages to meet their unique project requirements while remaining within budget constraints.
- Established strong relationships with vendors, resulting in cost-effective purchasing of new equipment and supplies.
- Resolved customer issues promptly and professionally, leading to higher satisfaction ratings.
- Implemented a preventive maintenance program, extending the lifespan of rental equipment and reducing downtime due to repairs.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Placed sales calls and handled sales for incoming customer calls.
Drilling Foreman
Peerless Midwest
03.2010 - 12.2014
- Implemented quality control measures to maintain high standards in drilling operations, reducing accidents and errors.
- Ensured compliance with governmental regulations concerning environmental impact assessments during all stages of the project.
- Collaborated with geologists and engineers to develop comprehensive drilling plans, maximizing success rates of well objectives.
- Implemented risk management strategies to prevent incidents at the workplace by conducting regular hazard assessments.
- Provided technical expertise for troubleshooting complex drilling issues, minimizing disruptions to workflow.
- Developed strong relationships with clients and vendors to ensure project requirements were met efficiently and effectively.
- Trained junior personnel in proper rig operating procedures, fostering professional growth within the team.
- Coordinated logistics for personnel transportation, accommodation, materials delivery to support smooth project execution.
Education
Bachelors - Industrial Technology
Purdue University
West Lafayette, IN12.2008
Skills
- Operations Management
- Documentation And Reporting
- Business Planning
- Strategic Planning
- Relationship Management
- Strong Work Ethic
- Dependable and reliable
- Mechanical Knowledge
- Scheduling
- Schedule Management
- Process Improvements
Timeline
Owner/Operator
Kent Service and Repair
02.2017 - Current
Equipment Rental Manager
AAYS Rental
01.2015 - 02.2017
Drilling Foreman
Peerless Midwest
03.2010 - 12.2014
Bachelors - Industrial Technology
Purdue University