Andrew Kleimann
Wilmington,DE
Summary
Dedicated Front Desk Manager with a proven track record in delivering exceptional customer service and resolving complaints efficiently. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with a knack for organization.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
Hokessin Athletic Club
Hockessin, Delaware
06.2024 - Current
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Supervised front desk operations, enabling guests to receive superior customer service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Lifeguard Supervisor
Hockessin Athletic Club
Hockessin, Delaware
09.2019 - 05.2024
- Organized and led in-service trainings on water safety topics such as CPR and AED certification courses.
- Supervised a team of 10+ lifeguards during each shift, ensuring proper coverage at all times.
- Provided excellent customer service by addressing patron complaints or concerns in a timely manner.
- Maintained accurate records of incidents including accident reports, log books and incident reports.
- Ensured the safety of patrons by enforcing pool rules and responding promptly to emergency situations.
- Monitored and evaluated staff performance, providing feedback to ensure compliance with lifeguard regulations.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE12-2024
Skills
- Customer service
- Team leadership
- Financial management
- Conflict resolution
- Sales expertise
- Effective communication
References
References available upon request.
Timeline
Front Desk Manager
Hokessin Athletic Club
06.2024 - Current
Lifeguard Supervisor
Hockessin Athletic Club
09.2019 - 05.2024
Bachelor of Science - Business Management
Wilmington University
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