ANDREW KNOWLES
Parishville
Summary
Results-driven Senior Anti-Money Laundering (AML) Investigator experienced in conducting complex financial crime investigations and ensuring compliance with regulatory frameworks. Delivered comprehensive Suspicious Activity Reports (SARs) and performed enhanced due diligence reviews to identify and mitigate risks associated with money laundering, fraud, and terrorist financing. Focused on collaborating with business partners and law enforcement to uphold financial integrity and support organizational objectives.
Overview
36
36
years of professional experience
Work History
Senior AML/BSA Investigator
NBT Bank N.A.
Norwich
07.2022 - Current
- Conducted thorough investigations on potential money laundering activities.
- Analyzed alerts generated by transaction monitoring systems, performed research, and identified discrepancies.
- Monitored financial transactions for unusual or suspicious patterns indicative of money laundering activities.
- Analyzed transaction patterns to identify suspicious behaviors and trends.
- Reviewed and interpreted regulatory guidelines for compliance adherence.
- Prepared detailed reports summarizing investigation outcomes and recommendations.
- Collaborated with law enforcement to share findings and insights.
Branch Manager / Bank Officer
NBT Bank, N.A.
Norwich
01.2010 - 07.2022
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Oversaw daily branch operations and ensured compliance with banking regulations.
- Managed staff scheduling to optimize customer service and operational efficiency.
- Fostered relationships with clients to promote banking products and services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Coordinated community outreach events to strengthen local bank presence and client relations.
- Verified cash by balancing cash drawers and maintaining cash count records.
District Manager
Prime Communications
Seneca Falls
01.2002 - 12.2009
- - Promoted from store manager to district manager, responsible for 9 locations.
- Met and exceeded all sales goals.
- - Worked collaboratively with AT&T retail account executives and staff to develop initiatives which resulted in increased feature and accessory revenue per sales opportunity.
- - Established partnerships with local businesses, enhancing customer acquisition efforts.
- - Led product training and employee development initiatives for 30 employees, improving team skills and knowledge.
- Implemented marketing strategies to drive store traffic.
- Coordinated staff schedules to optimize workforce efficiency.
- Oversaw recruitment and hiring processes for all district personnel. within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Addressed customer complaints promptly, ensuring high levels of customer satisfaction.
On Air Personality / Account Manager
Community Broadcasters / St. Lawrence Radio
Ogdensburg
01.2000 - 12.2009
- Produced and hosted a sports radio show, successfully transitioning to ESPN regional in '08, broadening audience reach.
- Devised strategies to boost listener engagement through interactive contests and giveaways, fostering community involvement.
- Created tailored marketing solutions that addressed specific client needs, enhancing satisfaction and retention.
- Developed promotional campaigns for special events and community outreach.
- Prepared Marketing Solutions for Clients.
- Assisted training and developed strategies for cold calling and overcoming objections with other account managers.
- Trained new on-air staff on broadcasting techniques and station policies.
Market Leader
Footlocker
Massena
01.1995 - 12.2000
- - Promoted to Market Leader in 1997, overseeing 4 stores in New York and Vermont.
- - Focused on improving associates' sales techniques resulting in increased retail store sales to over 3 million dollars combined.
- Collaborated with teams to execute promotional events and campaigns, enhancing customer engagement and driving sales.
- Developed marketing strategies to enhance brand visibility in retail locations.
- Trained staff on customer engagement techniques and product knowledge, improving service quality and customer satisfaction.
- Coordinated with store managers to align marketing initiatives with sales goals.
- Achieved proficiency in sales, payroll, visual merchandising, and marketing to support store operations.
Customs Broker
GPC Courtier en Douanes Inc.
St. Bernard de Lacolle
01.1991 - 12.1994
- - Gained proficiency in commercial customs clearance procedures to ensure compliance and facilitate smooth transactions.
- - Provided exceptional customer service by responding to client inquiries and resolving issues.
- - Performed accounting tasks, including billing and income reporting, to maintain accurate financial records. through billing and income reporting.
Education
Graduate - Public Policies, Networking, and Leadership Skills
St. Lawrence Leadership Institute
Canton, New York01-2012
Bachelor's Degree - Business Administration
Royal Military College
Quebec01-1991
High School Diploma -
Elphinstone Secondary School
Gibsons, British Columbia, Canada01-1988
Certifications - Principles of Banking, Analyzing Financial Statements
American Banking Association
Skills
- Fraud detection
- Risk Assessment
- Transaction analysis
- Investigation techniques
- Regulatory compliance
- Data analysis
- Report writing
- Attention to detail
- Problem solving
- Effective communication
- Team Collaboration
- Time management
Affiliations
- Vice President, Malone Chamber of Commerce.
- Treasurer, North Country Crusaders
- Former Cubmaster, Pack 18, Boy Scouts of America
- Certified Foster Parent, Jefferson County Children's Home
- Former Treasurer, Racquette Valley Habitat for Humanity and North Country Habitat for Humanity, Inc.
Recognitions And Achievements
- American Banking Association Certified in Analyzing Financial Statements
- 2017 Red Flag winner for Fraud Detection
- 2012 St. Lawrence Leadership Institute Graduate
- Top 30 Branch standings in 8 years
- 2002 AT&T All Star Team inductee
- 1997 Footlocker Rookie Manager of the Year
- 1998 Footlocker Manager of the Year
- 1994 Canadian Society of Customs Brokers Quebec Division Top Honor Student
Timeline
Senior AML/BSA Investigator
NBT Bank N.A.
07.2022 - Current
Branch Manager / Bank Officer
NBT Bank, N.A.
01.2010 - 07.2022
District Manager
Prime Communications
01.2002 - 12.2009
On Air Personality / Account Manager
Community Broadcasters / St. Lawrence Radio
01.2000 - 12.2009
Market Leader
Footlocker
01.1995 - 12.2000
Customs Broker
GPC Courtier en Douanes Inc.
01.1991 - 12.1994
Graduate - Public Policies, Networking, and Leadership Skills
St. Lawrence Leadership Institute
Bachelor's Degree - Business Administration
Royal Military College
High School Diploma -
Elphinstone Secondary School
Certifications - Principles of Banking, Analyzing Financial Statements
American Banking Association