Andrew Koch
Glendale,AZ
Summary
Dynamic leader with a proven track record at Pei Wei Asian Kitchen, enhancing operational efficiency and team performance. Excelled in P&L management and operations, boosting sales through strategic initiatives. Skilled in leadership and problem resolution, fostering strong client and vendor relationships for sustained success. Demonstrates exceptional time management and communication abilities, driving profitability and employee satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Pei Wei Asian Kitchen
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Pei Wei Asian Kitchen
03.2022 - 06.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Shift Supervisor
Pei Wei Asian Kitchen
05.2019 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Cook
Pei Wei Asian Kitchen
05.2017 - 05.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Dollar Store Y Dulceria
06.2016 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Health Sciences
Glendale Community College
Glendale, CAHigh School Diploma -
La Joya Community High School
Avondale, AZ05.2017
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Efficient multi-tasker
- Training and Development
- Inventory Control
- Verbal and written communication
- P&L Management
Certification
- Servsafe Training - 2019-Current
Timeline
General Manager
Pei Wei Asian Kitchen
06.2023 - Current
Assistant Manager
Pei Wei Asian Kitchen
03.2022 - 06.2023
Shift Supervisor
Pei Wei Asian Kitchen
05.2019 - 03.2022
Cook
Pei Wei Asian Kitchen
05.2017 - 05.2019
Cashier
Dollar Store Y Dulceria
06.2016 - 04.2017
No Degree - Health Sciences
Glendale Community College
High School Diploma -
La Joya Community High School