Andrew Koestens
Daytona Beach, FL,FL
Summary
Professional and enthusiastic bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service.
Overview
9
9
years of professional experience
Work History
Bartender
Dicks Last Resort
Daytina Beach, FL
05.2024 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
Bartender
Fysh Bar And Grill
Port Orange, FL, FL
03.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Food and Beverage Supervisor
Hilton Daytona Beach Resort
Daytona Beach, FL
02.2022 - 03.2023
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
Asst Manager
Huey Magoos
Daytona Beach, FL
12.2019 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Bartender
Buffalo Wild Wings
Daytona Beach, FL
06.2015 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Orange Park High School
Orange Park, FL07.2001
No Degree - General Studies
Florida State College At Jacksonville
Jacksonville, FLSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Team player attitude
- Engaging personality
- Beverage Preparation
Timeline
Bartender
Dicks Last Resort
05.2024 - Current
Bartender
Fysh Bar And Grill
03.2023 - 05.2024
Food and Beverage Supervisor
Hilton Daytona Beach Resort
02.2022 - 03.2023
Asst Manager
Huey Magoos
12.2019 - 01.2020
Bartender
Buffalo Wild Wings
06.2015 - 01.2020
High School Diploma -
Orange Park High School
No Degree - General Studies
Florida State College At Jacksonville
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