Andrew Kohl
Columbus,NE
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and enhancing satisfaction. Skilled in analyzing documentation, facilitating communication between parties, and resolving complex issues. Committed to contributing to team success and maintaining high standards of service.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Service Advisor
Sid Dillon
Lincoln, NE
2021.12 - 2023.05
- Greeted customers in Sid Dillon service lane and reviewed vehicle concerns.
- Documented repair orders and outlined recommended maintenance per dealership guidelines, ensuring clarity for service execution.
- Built service estimates and contacted warranty coverage and informed the customer of repairs/coverage
- Explained service estimates, warranty coverage, and repair recommendations to customers.
- Scheduled service appointments and managed daily shop workflow.
- Provided timely vehicle updates and repair delay notifications to customers via phone and text, enhancing customer satisfaction and transparency.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Collaborated with technicians on diagnosis and repair processes, facilitating efficient service completion and customer communication.
Service Manager
Gregg Young
Lincoln, Nebraska
2020.03 - 2021.12
- Directed service department operations at Gregg Young automotive dealership.
- Supervised service advisors, technicians, and customer check-in workflows.
- Scheduled repair orders and coordinated vehicle maintenance appointments.
- Reviewed customer concerns and resolved service complaints professionally.
- Monitored warranty claims and manufacturer repair procedures.
- Trained staff on service processes, phone handling, and guest communication.
- Coordinated parts, estimates, and updates between customers and technicians.
- Resolved customer complaints in a timely manner.
- Managed shop workflow to support timely vehicle inspections and repairs.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Adhered to customer service standards to foster satisfaction and retention.
Service Advisor
Baxter Auto Group
Lincoln, Nebraska
2018.04 - 2020.03
- Greeted customers in Baxter CDJR service lane and assessed vehicle concerns to facilitate timely service.
- Explained service estimates, warranty coverage, and repair recommendations, enhancing customer understanding and trust.
- Wrote repair orders and documented recommended maintenance according to dealership guidelines.
- Coordinated with technicians on diagnosis, repairs, and service completion.
- Scheduled service appointments and managed daily shop workflow to optimize service delivery and customer satisfaction.
Education
Bachelor In Automotive Science - Automotive Engineering
WyoTech
Laramie, WY 2008.09 - 2009.05
Associate In Accounting - Applied Service Management
WyoTech
Laramie, WY 2008.09 - 2009.05
Columbus High School
Columbus, NESkills
- Vehicle diagnosis
- Repair order writing
- Parts coordination
- Warranty claims
- Warranty claims process management
- Service dispatching
- Client relationship management
- Invoice processing
- Work order management
- Data processing
- Computer proficiency
- CRM software
- Sales management
- Team leadership
- Staff training
- Product training
- Customer service
- Attention to detail
- Problem solving
- Conflict resolution
- Multitasking
- Phone communication
- Listening skills
- Data entry
- Reporting and documentation
- Listening skills
Timeline
Service Advisor
Sid Dillon
2021.12 - 2023.05
Service Manager
Gregg Young
2020.03 - 2021.12
Service Advisor
Baxter Auto Group
2018.04 - 2020.03
Bachelor In Automotive Science - Automotive Engineering
WyoTech
2008.09 - 2009.05
Associate In Accounting - Applied Service Management
WyoTech
2008.09 - 2009.05
Columbus High School