Kinley Rushing
Houston
Summary
Committed service advisor with established expertise in diagnosing vehicle issues, elevating customer satisfaction, and providing impactful solutions.Strongly driven Service Advisor with technical knowledge and problem resolution skills. Experienced in educating customers on vehicle maintenance, ensuring timely repairs, and fostering positive experiences to build customer loyalty.
Overview
7
7
years of professional experience
Work History
Service Advisor
Group 1 Lexus Of Southwest Houston
Houston
06.2022 - Current
- Diagnosed vehicle issues using service skills and technical knowledge to deliver prompt and effective solutions.
- Communicated service recommendations based on comprehensive vehicle inspections.
- Guided customers through service inquiries and vehicle maintenance needs to enhance understanding and satisfaction.
- Coordinated with technicians to ensure timely repairs completion.
- Resolved customer complaints efficiently to ensure positive experiences and foster customer loyalty.
- Educated customers on vehicle features and best maintenance practices.
- Delivered exceptional service to elevate client satisfaction levels.
Service Advisor
Chrysler Dodge Jeep Ram
Houston
06.2020 - 06.2022
Service Advisor
Quick Lane Tire And Auto Center
Houston
01.2019 - 06.2020
Education
Some College (No Degree) - Sports Marketing
Texas A&M University
Corpus Christi, TXSkills
- Vehicle diagnosis
- Service recommendations
- Vehicle inspection
- Repair coordination
- Service order flow
- Customer education
- Complaint resolution
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
Trained Software Usage
- CDK
- Xtime
- Excel
Timeline
Service Advisor
Group 1 Lexus Of Southwest Houston
06.2022 - Current
Service Advisor
Chrysler Dodge Jeep Ram
06.2020 - 06.2022
Service Advisor
Quick Lane Tire And Auto Center
01.2019 - 06.2020
Some College (No Degree) - Sports Marketing
Texas A&M University