Robert B. Kennedy Jr.
Rochester,NY
Summary
Results-driven management professional skilled in optimizing service operations and fostering strong client relationships. Expertise in leading diverse teams and developing training programs that elevate service standards and enhance client experiences.
Overview
16
16
years of professional experience
Work History
Service Advisor
Bob Johnson Auto Group
Avon, NY
03.2019 - Current
- Greeted clients and gathered information to facilitate accurate vehicle diagnosis and repair.
- Prepared estimates and clarified service procedures for clients, confirming warranty coverage for repairs.
- Provided detailed explanations of service invoices and warranty information to customers.
- Executed opening and closing procedures for service department, ensuring smooth daily operations.
Supervisor, Unity Guest Services and Patient Transport
Rochester Regional Health
Rochester, NY
03.2011 - 01.2019
- Developed and coordinated comprehensive training and orientation programs for both Guest Services and Patient Transport Departments.
- Collaborated with Care Management team to facilitate seamless patient throughput.
- Coordinate and maintain schedule for 39 staff members and 250+ volunteers.
- Interviewed and hired candidates to ensure optimal staffing for departments.
- Scheduled and facilitated department meetings to enhance communication and collaboration.
- Represented Volunteer and Guest Services departments as Safety Champion, promoting safety protocols and best practices.
- Participated in Incident Command team meetings to develop disaster preparedness plans.
- Served on Joint Commission readiness team.
Private Caregiver
Osterhaus, LLC
Rochester, NY
01.2011 - 01.2017
- Provided personalized support with daily living activities to enhance client comfort and well-being.
- Assisted client with mobility and transfer to ensure safety and comfort.
- Administered medication according to prescribed schedules and client needs.
- Performed light housekeeping duties to ensure a safe and tidy living space for client satisfaction.
Education
Certified Nursing Assistant Certificate -
Boces-2 Center for Workforce Development
Spencerport, NY01-2010
Skills
- Vehicle diagnosis
- Estimate preparation
- Warranty processing
- Customer invoicing
- Reporting documentation
- Customer engagement
- Department operations
- Database management
- Attention to detail
- Time management
- Problem solving
- Multitasking and organization
- Relationship management
- Service training
- Effective communication
- Multitasking and organization
Leadership Experience
Highly respected and supported by a team of nearly 300 staff and volunteers. Consistently served on several committees related to facility and patient safety. Served as a liaison between departments.
Communication Skills
Successfully developed and facilitated training presentations and statistical reports to staff as well as senior leadership.
Timeline
Service Advisor
Bob Johnson Auto Group
03.2019 - Current
Supervisor, Unity Guest Services and Patient Transport
Rochester Regional Health
03.2011 - 01.2019
Private Caregiver
Osterhaus, LLC
01.2011 - 01.2017
Certified Nursing Assistant Certificate -
Boces-2 Center for Workforce Development