Andrew Kraus
Brooklyn Park,MN
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Childrens MN
11.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
- Streamlined processes by automating repetitive tasks using PowerShell.
- Modified and optimized procedures for deployment of operations initiatives.
Deskside Support
Minco Products Inc.
09.2022 - 11.2022
- Installed and configured hardware and software components as part of desktop and deskside support.
- Installed technical hardware and software in deskside support environment.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Provided first- and second-line IT support for internal colleagues.
Senior IT Support Specialist
Natcomm
08.2018 - 09.2022
- Configured VoIP systems for outside clients and oversaw the deployment process
- Provided support and troubleshooting for a proprietary ticketing system and custom website allowing for a dynamic work environment which supported both the work-from-home and in-office setting.
- Instructed and wrote training procedures for new users and technicians on new and existing service calls which improved service quality, customer satisfaction, and technician efficiency.
- Directed low voltage cable technicians for installation of Aruba Access Points, Emergency Elevator/Pool phones, network surveys, Fuze VoIP phones in an efficient and timely manner
Education
Associate of Applied Science - Computer Networking
Moberly Area Community College
Moberly, MO05.2016
Skills
- Wireless Networking
- Mobile Device Management
- Ticketing system proficiency
- Hardware maintenance
- Client Relationship Building
- Server Management
- VPN Configuration
- VoIP Support
- Network Administration
- Scripting Languages
- Network diagnostics
- Hardware diagnostics
Timeline
IT Support Specialist
Childrens MN
11.2022 - Current
Deskside Support
Minco Products Inc.
09.2022 - 11.2022
Senior IT Support Specialist
Natcomm
08.2018 - 09.2022
Associate of Applied Science - Computer Networking
Moberly Area Community College
Similar Profiles
Jalice TimberlakeJalice Timberlake
Insurance Verification Specialist at Childrens Hospital-MnInsurance Verification Specialist at Childrens Hospital-Mn
Ava NebbenAva Nebben
Basketball Coach at Monticello Youth Basketball, MN Comets, MN RushBasketball Coach at Monticello Youth Basketball, MN Comets, MN Rush
JACKIE HUDOBAJACKIE HUDOBA
Registered Nurse - Theranostics at M Health Fairview University Of MN HospitalRegistered Nurse - Theranostics at M Health Fairview University Of MN Hospital
Amos AtangaAmos Atanga
Machine Operator II ( Watchman Anchor Wrap) at Boston ScientificMachine Operator II ( Watchman Anchor Wrap) at Boston Scientific
BRADY RUTHFORDBRADY RUTHFORD
Avionics Technician at US Marine CorpsAvionics Technician at US Marine Corps