Andrew Kuzma
Denver,CO
Summary
Professional Site Operations Leader with proven track record in optimizing processes and enhancing operational efficiency. Skilled in team leadership, resource allocation, and strategic planning. Known for adaptability and strong focus on collaboration to achieve results. Strong background in logistics, project management, and supply chain.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Multi Site Operations Manager II
GoPuff
10.2024 - Current
- Managing 4 individual GoPuff fulfillment centers running 20 hours a day.
- Maintained detailed records of all site activities, allowing for effective monitoring of progress towards key milestones throughout each project''s duration.
- Established strong relationships with stakeholders, clients, and vendors for seamless communication and collaboration throughout the project lifecycle.
- Created a positive work environment that promoted high levels of morale, job satisfaction, and retention among team members.
- Managing 150 associates and drivers.
- Demonstrated a strong commitment to environmental stewardship by implementing sustainable practices throughout all aspects of site management and operations.
- Provided onsite training to help develop employee skills.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Creating weekly schedules for all 4 sites.
- Reducing SLD from 19% to 3%.
- Reducing OOS from 21% down to 4%.
- Driving $50K profit monthly across Denver region.
Multi Site Operations Manager
GoPuff
04.2024 - 10.2024
- Managing 2 individual GoPuff Fulfillment Centers, running 20 hours a day.
- Established strong relationships with stakeholders, clients, and vendors for seamless communication and collaboration throughout the project lifecycle.
- Created a positive work environment that promoted high levels of morale, job satisfaction, and retention among team members.
- Evaluated employee performance regularly, providing constructive feedback and identifying opportunities for growth and development.
- Led successful projects from inception to completion, ensuring all goals were met or exceeded within tight deadlines.
- Managing over 100+ employees and drivers.
- Reducing operational costs driving profit of $30K across both sites monthly.
- Driving continues improvement of KPIs to drive continued new customers and retention.
Site Lead Operations Manager
GoPuff
04.2023 - 04.2024
- Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
- Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
- Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
- Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Improved OOS from 11 to 3%
- Decreased delivery time from over 55 minutes to under 48 minutes average.
Area Manager II
Amazon
12.2022 - 03.2023
- Manage and develop a team of 160 Amazon associates and assist with recruitment and training of new employees
- Managed 18 third party delivery companies and held to Amazon KPIs
- Oversee the packing and delivery operations for up to 10,000 parcels per day
- Lead daily meetings and fairly assign tasks to employees on shift
- Communicate with internal and external suppliers to manage stock and deliveries
- Work to multiple KPIs including On Time Dispatch and First Time Delivery Success
- Analyze efficiency metrics to identify production bottlenecks and recurrent issues
- Produce daily and weekly metrics reports, suggesting areas for improvement
- Train employees on IT systems and process updates, gathering feedback to pass on to operations managers
- Maintain an up-to-dal understanding of business processes, ethos and workflows to implement in daily management
- Ensure OSHA compliance and adherence to health and safety procedures within the warehouse
Area Manager
Amazon
09.2020 - 12.2022
- Managed daily operations of a delivery station, including inbound, receiving, inventory, and quality control and final mile delivery.
- Managing safety, quality, productivity, and customer delivery promises while leading and supporting hourly workforce of associates
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Developed and implemented process improvement strategies to reduce costs and improve customer service
- Supervised a team of 100+ associates and ensured that customer service goals were met
- Conducted performance reviews, identified training needs, and provided feedback to associates
Education
Bachelor of Science - Computer Science
University of Maryland-University College
Maryland Heights, MO05.2023
High School Diploma -
Mahanoy Area High School
Mahanoy City, PA06.2014
Skills
- Microsoft Office
- Logistics
- Operational Efficiency
- Problem-Solving
- Schedule Management
- Computer networking
- Operations management
- Facilities Management
- Warehouse Operations
- Operations Management
- Inventory Management
- Recruiting and Hiring
Certification
- Google Project Management Coursera 2023 Oct
Timeline
Multi Site Operations Manager II
GoPuff
10.2024 - Current
Multi Site Operations Manager
GoPuff
04.2024 - 10.2024
Site Lead Operations Manager
GoPuff
04.2023 - 04.2024
Area Manager II
Amazon
12.2022 - 03.2023
Area Manager
Amazon
09.2020 - 12.2022
High School Diploma -
Mahanoy Area High School
Bachelor of Science - Computer Science
University of Maryland-University College