Andrew Laird
Oak View,CA
Summary
Dedicated and results-driven Investigator with over 2 years of experience at Allied Universal Compliance and Investigations. Proven track record in maintaining an excellent KPI and delivering successful results to high-priority Clients. Demonstrates strong problem-solving abilities, effective two-way communication skills, and leadership ability. I am currently pursuing CIFI Certification to further enhance professional expertise.
Overview
18
18
years of professional experience
Work History
Surveillance Investigator
Allied Universal Compliance and Investigations
11.2022 - Current
- For 2023 earned a 3.22 SI GPA, and rank #7 in total video minutes captured
- For 2024 earned a 3.23 SI GPA, and rank #4 in total video minutes captured
- Entrusted with handling high-priority clients, such as Travelers and LAUSD, consistently delivering high-impact results.
- Contributed 58 of my team’s total 227 impact days, earning over 25% of the team’s total impact video for the year
- Successfully executed new responsibilities including Alive and Well checks, Field Training, the Unmanned Surveillance program.
- Implemented creative problem-solving tactics when encountering obstacles before and during an investigation, resulting in a higher success rate.
Server-Shift Supervisor / Team Lead-Private Events
Boccali's Pizza and Pasta
08.2006 - 11.2022
- 12+ years of leadership experience in fast-paced, high-pressure hospitality, specializing in team management, customer satisfaction, and operational efficiency.
- Led teams for events commonly serving 40-200+ guests, ensuring flawless operations and exceptional customer satisfaction.
- Orchestrated planning, preparation, and execution of events, coordinating teams of food runners, bussers, servers, and bartenders while maintaining clear and consistent communication among staff and clients.
- Mentored and trained new employees, fostering team growth and skill development.
Education
National Insurance Crime Training Academy
Skills
- High-Impact Video Surveillance
- Professional and Effective Communication
- Problem-Solving, Critical Thinking, and Adaptability
- Strong ability to maintain Client Relations and Satisfaction
- Leadership and Team Management
- Training and Development
Timeline
Surveillance Investigator
Allied Universal Compliance and Investigations
11.2022 - Current
Server-Shift Supervisor / Team Lead-Private Events
Boccali's Pizza and Pasta
08.2006 - 11.2022
National Insurance Crime Training Academy
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