Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Andrew Laracuente

Kearny

Summary

Dynamic IT Support Assistant with proven expertise at UPS, excelling in technical support and problem resolution. Adept at data analysis and lead tracking, I enhance team collaboration and drive performance metrics. Recognized for attention to detail and reliability, I effectively address complex issues while ensuring seamless operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales & Data Intern

1huddle
Newark
05.2024 - 09.2024
  • Supported sales team with Excel spreadsheets to track client engagement and follow-ups
  • Assisted in preparing slide decks and reports for internal presentations
  • Participated in outbound email campaigns and noted responses
  • Learned basics of lead tracking and performance metrics

IT Support Assistant - Contract

UPS
01.2021 - 03.2021
  • Assisted warehouse and office staff with basic technical issues (printers, logins, scanners)
  • Helped set up and maintain desktop computers and handheld devices used for logistics
  • Responded promptly to helpdesk requests from internal staff members.
  • Monitored incoming support requests and escalated complex problems to senior IT staff
  • Performed routine software updates and password resets
  • Provided technical support to staff and customers in person, over the phone, and via email.

Education

High School Diploma -

Kearny High School
Kearny, NJ
07-2020

Skills

  • Data analysis
  • Lead tracking
  • Technical support
  • Performance metrics
  • Microsoft Excel
  • Customer relationship management
  • Problem resolution
  • Attention to detail
  • Team collaboration
  • Reliability
  • Organizational skills

Certification

Excel Fundamentals for Data Analysis

AWS Solution Architecture - In Progress

Projects

Document Sorting & Naming Convention System

  • Created a folder structure for organizing over 500 personal and school documents using a standardized naming convention.
  • Practiced categorizing files by type, date, and source.
  • Improved searchability and consistency using batch renaming tools and Excel logs

Customer Follow-Up Tracker in Excel

  • Built a basic Excel workbook to help sales reps track weekly outreach and follow-up tasks
  • Used conditional formatting and simple formulas to highlight overdue contacts
  • Helped reduce missed follow-ups and increase response rates

Timeline

Sales & Data Intern

1huddle
05.2024 - 09.2024

IT Support Assistant - Contract

UPS
01.2021 - 03.2021

High School Diploma -

Kearny High School

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