Andrew Lau
Pleasanton,CA
Summary
Hardworking and reliable worker at a restaurant for last 4 years. Skilled in talking to customers in person and over the phone with great service. Quick to learn, adapt, and work in any situation. Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers the ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in [Desired Position] role.
Overview
4
4
years of professional experience
Work History
Cashier/Chef/Delivery Driver
Porky's Pizza Palace
Pleasanton, CA
09.2022 - Current
- Greet and interact customers as a cashier as well as complete transactions with Point of Sale system in fast paced situations at the counter and through the phone
- Bring food from counter and bring it to customers through a number system
- Train new staff in daily operations and customer service
- Cook menu items for every food station including pizza, pasta and chicken following recipes and presentation guidelines
- Washed and organized dishes using two different dishwasher systems for efficient workflow
- Prepared and organized ingredients for daily menu items, ensuring safety and quality standards
- Deliver customer orders through the company car and deal with cash/card transactions
Counselor
YMCA Camp Loma Mar
Loma Mar, CA
10.2023 - 10.2023
- Supervised daily camp activities as main counselor for 5 kids (Age: 10-11) over 5 days 24 hours a day
- Kept kids engaged with lessons and group activities and promoted teamwork and problem solving
- Manages campers schudles so they can have smooth transitions between activities and make sure they wake up/go to bed on time by efficiently managing time
- Ensured camper safety/behavior by enforcing camp rules, and responding promptly to incidents or concerns
Education
Bachelor of Science - Business Administration
University of Southern California
Los Angeles, CA05-2028
Associate of Science - Business Administration 2.0
Las Positas College
Livermore, CA05-2026
Skills
- Excellent Customer service
- Independent and team-oriented food station management
- Communication skills
- Cash handling and POS systems
Timeline
Counselor
YMCA Camp Loma Mar
10.2023 - 10.2023
Cashier/Chef/Delivery Driver
Porky's Pizza Palace
09.2022 - Current
Bachelor of Science - Business Administration
University of Southern California
Associate of Science - Business Administration 2.0
Las Positas College