Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Laughlin

Stark City,MO

Summary

I have extensive experience as an over the road driver for Prime Inc. and as a call center representative at many offices, including the Walmart Home Office. A Fleet Manager must understand the importance of driver safety, maintaining punctuality and ensuring customer satisfaction, and strict adherence to DOT regulations. At the same time, it is essential to quickly and efficiently assist all drivers in a myriad of issues that might pop up on any given day. My unique experience in both the trucking industry and various fast-paced call centers, along with my degrees in Communications and Psychology, provides me with a solid foundation necessary to quickly grasp the complexities of the Fleet Manager position.

Overview

39
39
years of professional experience

Work History

Over the Road Truck Driver

Prime Inc.; American Central Transport; JB Hunt
08.2018 - 04.2024
  • Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
  • Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.

Call Center Representative

Walmart Home Office; Bank One, BancOhio, CompuCard
06.1985 - 05.2018
  • I have over 15 years of experience in various call centers focusing on customer service, collections, paralegal work, sales, and information technology assistance.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Associate of Science - Psychology

Crowder College
Neosho, MO
05.2003

Bachelor of Arts - Communications

Mount Vernon Nazarene University
Mount Vernon, OH
05.1983

Skills

  • Knowledge of State and Federal DOT Regulations
  • Familiar with Qualcomm
  • Understand importance of routing, punctuality
  • Computer experience, type 30 wpm

Timeline

Over the Road Truck Driver

Prime Inc.; American Central Transport; JB Hunt
08.2018 - 04.2024

Call Center Representative

Walmart Home Office; Bank One, BancOhio, CompuCard
06.1985 - 05.2018

Associate of Science - Psychology

Crowder College

Bachelor of Arts - Communications

Mount Vernon Nazarene University
Andrew Laughlin