Andrew Lee Washington, Jr.
Bristow,VA
Summary
Looking for opportunities to incorporate my technical skills and training to help the company grow.
Resourceful Senior Field Engineer known for high productivity and efficient task completion. Skilled in advanced troubleshooting, equipment maintenance optimization, and innovative problem-solving techniques. Excel in communication, teamwork, and adaptability, ensuring smooth operations and project success under varying field conditions.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Field Engineer
Avaya Communication
Manassas, VA
09.1990 - 06.2023
- Installed and configured communication systems for enterprise clients.
- Conducted on-site troubleshooting and resolved technical issues efficiently.
- Collaborated with cross-functional teams to ensure project alignment and success.
- Documented installation procedures and technical specifications for future reference.
- Provided training to customers on proper usage of installed equipment.
- Conducted detailed inspections of customer sites prior to installation projects.
- Participated in meetings with clients to discuss their needs and develop appropriate solutions.
- Created comprehensive reports documenting all service visits, repair activities and resolutions.
- Performed system upgrades and maintenance activities for customers in the field.
Customer Service Mechanic
Milton Co.
Mclean
05.1986 - 08.1990
- Puchout work after home owner moved in
- Performed comprehensive handyman tasks to ensure the functionality and safety of newly constructed homes.
Avaya Senior Field Engineer/Telecom
Fairfax County Government
Lead Tech
Education
Computer Programmer - Business Education, Data processing, Marketing
Computer Learning Center
Springfield, VA06-1988
Skills
- Avaya Certified
- Top Secret Security Clearance
- S8300/700 Certification
- IP Telephony Certification
- Telecommunications
- Electronics
- Telephone/PBX Installation
- Computer Hardware Installation
- Computer Software Installation
- Wiring Techniques
- Avaya DL360 System Platform
- Web Conferencing
- S8720
- S8710
- S8500
- G650
- G450
- G430
- IPOffice
- G350
- G250
- AAM
- ACD
- IVR
- CTI
- AES
- NICE
- InfoBlox
- DNS
- DHCP
- IPAM
- TCP/IP
- UDP
- HTTPS
- PuTTY
- H323
- Session Initiation Protocol
- VoIP
- VPN
- Wireless IP
- Converged IP
- Aura Session Manager
- System Manager
- Session Border Controller
- Linux Certified
- Network Certified
Certification
- Linux+ Certified, COMP001005907191, CompTIA
- Network+ Certified, COMPP001005907191, CompTIA
Security Clearance
Top Secret Security Clearance
Leadership Experience
- Avaya Senior Field Engineer/Telecom, Fairfax County Government, 12 years
- Lead Tech, Install and upgrade sequence for Avaya System Platform at a DOD agency, 3 years
Communication Skills
- Ability to communicate effectively with internal peers at Avaya and customer sites while maintaining a positive and professional attitude
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical system-related problems
- Excellent written skills
Timeline
Senior Field Engineer
Avaya Communication
09.1990 - 06.2023
Customer Service Mechanic
Milton Co.
05.1986 - 08.1990
Avaya Senior Field Engineer/Telecom
Fairfax County Government
Lead Tech
Computer Programmer - Business Education, Data processing, Marketing
Computer Learning Center