Andrew Lindner
Saint Cloud,MN
Summary
Results-oriented professional with over six years in marine dealership operations. Skilled in inventory management, technical diagnosis, and effective communication, contributing to enhanced service delivery and customer satisfaction. Ready to leverage expertise in service documentation to drive operational excellence.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Service Writer
Rapid Marine
Sauk Rapids, Minnesota
04.2019 - Current
- Ordered all parts for service and sales invoices
- Managed inventory to make sure the popular items are in stock
- Filed and processed all warranty claims for Mercury Marine, White River Marine Group and Brunswick Boat group products
- Coordinated service appointments and schedules for technicians.
- Communicated with customers about service progress and recommendations.
- Collaborated with technicians to ensure accurate diagnosis of issues.
- Trained new staff on customer service protocols and operational procedures.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Prepared detailed service orders and documentation for repairs.
Detail Manager
Minnesota Truck Headquarters
Saint Cloud, Mn
05.2017 - 04.2019
- Managed daily operations of detail department for leading automotive service provider.
- Supervised team members to ensure high-quality detailing standards and procedures.
- Coordinated scheduling and workflow to optimize service delivery and efficiency.
- Trained new staff on equipment use and detailing techniques to maintain quality.
- Maintained inventory of cleaning supplies and tools for seamless operations.
- Monitored employee performance and provided feedback as needed.
- Facilitated smooth operations by managing the day-to-day activities of the team.
Education
Sartell High School
Sartell, MNSkills
- 6 years of Lightspeed POS system experience
- Parts ordering
- Customer relationship management
- Inventory management
- Service documentation
- Filing and processing warranty claims
- 6 years of marine dealership experience
- Technical diagnosis
- Service upsells
Certification
- WAC certified from Brunswick corporation in aluminum and fiberglass boats
- Certified Master service advisor through the Marine Retailers Association of America (MRAA)
- Warranty certified from White River Marine Group in Ranger Fiberglass
Accomplishments
- Part of a Mercury Marine CSI awarding winning service team for 4 years
References
References available upon request.
Timeline
Service Writer
Rapid Marine
04.2019 - Current
Detail Manager
Minnesota Truck Headquarters
05.2017 - 04.2019
Sartell High School