ANDREW LINDNER
Phoenix,AZ
Summary
Dedicated to fostering enduring customer satisfaction through exceptional service and support, with a solid foundation in customer service best practices. Self-motivation and initiative shine as a customer-focused team member, backed by a proven track record of punctuality and safety. Expertise in logging daily activities and coordinating customer documentation ensures seamless operations, while adept planning of efficient daily routes meets diverse customer needs and optimizes delivery schedules for maximum efficiency. Committed to enhancing the overall customer experience through proactive problem-solving and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pool Maintenance Technician
Crystal Falls Pools
Gilbert, AZ
05.2025 - Current
- Conducted routine inspections of pool systems to ensure optimal operation and safety standards.
- Performed water quality testing and balanced chemical levels for multiple residential pools.
- Maintained equipment including pumps, filters, and heaters for efficient performance and longevity.
- Trained junior technicians on proper maintenance procedures and safety protocols to enhance team efficiency.
- Developed customer relationships through effective communication, ensuring satisfaction with services provided.
- Managed inventory of pool chemicals and supplies, ensuring adequate stock levels were maintained for uninterrupted service delivery.
- Coordinated and maintained service schedule to uphold reliability and timeliness in service execution.
Delivery Driver
Hello Fresh
Phoenix, AZ
08.2023 - 05.2025
- Followed corporate procedures to maintain company and customer data confidentiality.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Amazon Delivery Driver
Amazon DSP
Phoenix, AZ
09.2021 - 08.2023
- Problem solving, both by myself and as a team
- Maintained high metrics in an independent role
- Served 170+ deliveries per day
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for safety
- Supported implementation of updated rules and regulations and new data collection strategies
- Adhere to DOT regulations and safe driving habits while operating delivery vehicle.
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Retail Manager
Vape Land
Phoenix, AZ
01.2015 - 09.2021
- Sell products and services to customers
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Established personal connections with customers, exceeding customer service expectations
- Assisting and solving any problems that customers had with products and services
- Research new trends and products to keep business fresh.
- Exhibited excellent people skills during interaction with employees and customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Credit Granting Specialist
Macys Credit And Customer Service
Tempe, AZ
10.2016 - 02.2020
- Assist customers with purchases that are referring in for manual account review and approval
- Assist agents with questions pertaining to policy and procedure, as well as judgmental credit limit increase decisions
- Proficient in reading both American and Canadian credit bureau reports
- Assess potential fraud risks utilizing internal and external credit information
- Maintain phone statistics that meet business goals
- Oversee training in both backline and frontline production prior to platform conversion
- Responsible for documenting and organizing pilot programs in controlled groups to minimize potential obstacles in production when introducing new platforms
Education
High School Diploma -
Compadre High School
Tempe, AZ05-2014
Skills
- Customer service (11 years)
- Calm and Professional Under Pressure
- Complaint Handling
- Sales and Upselling
- Store Management Experience (5 years)
- Inventory management (6 years)
- Shipping and Logistics
- Commercial Driving (5 years)
- Safe Driving Practices
- Manual Transmission
- Dispatch Collaboration
- Equipment troubleshooting
- Pump maintenance
Certification
DOT medical card, 2022-10-01, 2024-10-01
Timeline
Pool Maintenance Technician
Crystal Falls Pools
05.2025 - Current
Delivery Driver
Hello Fresh
08.2023 - 05.2025
Amazon Delivery Driver
Amazon DSP
09.2021 - 08.2023
Credit Granting Specialist
Macys Credit And Customer Service
10.2016 - 02.2020
Retail Manager
Vape Land
01.2015 - 09.2021
High School Diploma -
Compadre High School