Andrew Livingston
Chandler,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Pharmaceutical Customer Service Representative
CoverMyMeds by McKesson
Phoenix, AZ
01.2003 - 01.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
Education
GED -
GED
Minnesota01-1978
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Account updating
- Paperwork Processing
- Call Management
- Multi-Task Management
- Order Fulfillment
- Payment Processing
- Problem-solving abilities
Military Service
- Marine Corps-1978-1981
Timeline
Pharmaceutical Customer Service Representative
CoverMyMeds by McKesson
01.2003 - 01.2022
GED -
GED