Amber Sigler

While working for TTEC I worked for a company inside TTEC called Blink Health. Working with Blink Health I took customer service phone calls from home to place orders for prescriptions or submit prescriptions to the pharmacy for doctors or nurses. I handle credit card information as well as customers and would desolate issues that came arise.

• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Excelled in exceeding daily credit card application goals.

• Maintained accurate records of attendance, immunizations and other relevant information for each child.
• Developed positive relationships with families through open communication regarding their child's progress.
• Minimized TV and mobile device time by engaging children with games and physical books.
• Tutored children in multiple school subjects to boost educational performance.
• Ensured compliance with licensing regulations governing childcare centers.
• Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
• Instructed children in personal hygiene habits such as brushing teeth and washing hands.
• Monitored children's safety and well-being to prevent accidents and falls.
• Balanced schedules to promote optimal rest, play and educational periods.
• Responded appropriately to misbehavior or accidents in an effort to maintain order without resorting to physical punishment or verbal abuse.
• Cared for children of various ages and assisted with feeding, dressing and daily activities.