Andrew Lotzer
Los Angeles
Summary
Dynamic Senior Program Manager with a proven track record at Telesign, adept in leading cross-functional teams and implementing Agile methodologies. Expert in Python and data reporting tools, achieving an 80% satisfaction rate among team members while driving a 30% reduction in project dependencies. Committed to fostering collaboration and delivering impactful solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Telesign
10.2018 - Current
- Led various cross-functional teams of diverse technology domains building technical solutions with built-in quality. Recently contributed to the rollout of a global machine learning platform solving identity and fraud use cases for businesses.
- Guided a global development team of 200+ diverse professionals of developers, product managers and infrastructure leads adopting best practices of the Scaled Agile Framework. Leading to a consistent operational delivery range of 85% per iteration.
- Supported the rollout of quarterly planning events where the business comes collectively together to plan for the next iteration. Focusing on priority, dependency management, capacity, scope and other factors to make realistic development plans that are executed successfully. Led to a 30% reduction in dependency caused blocking issues.
- Coached all stages of team development (and peers) to become self-organizing performers. Always tailoring guidance based on baseline productivity in a neutral & continuous improvement manner. Contributing to an 80% satisfaction with individual contributor employees
- Subject expert in administrating of software development programs, most recently with Atlassian’s stack. Developed the standards to which an organization has transparency at the portfolio level down to individual teams. Using these standards, created aggregation and predictability reporting models to make data driven decisions.
- Advanced experience in developing data reporting models with most common reporting ETL and visualization tools (PowerBI/SSRS, Google Data Studios, Tableau, ect). Recently created several data models with Jira API to provide real-time insights to the organization development practices.
- Orchestrated development workflows to ensure code quality by integrating built-in testing protocols and fostering a culture of fail-fast experimentation while still providing 99.99% uptime. Led RCA documentations to make sure inevitable incidents are learned from.
- Automated various repetitive tasks for a team or internal organization given the existing tool availability. Recently created a process and ticketing system within Confluence that provided 5+ internal teams to collaborate & execute avoidable system capacity problems.
- Managed labor capitalization and R&D tax credit processes ensuring compliance with regulations awhile maximizing eligible tax benefits, averaging 3+ million a year.
Scrum Master
Reformation
06.2018 - 08.2018
- Facilitated agile ceremonies to enhance team collaboration and communication.
- Guided teams in implementing Scrum principles and best practices effectively.
- Collaborated with product owners to prioritize backlog items efficiently.
- Mentored team members on agile methodologies and self-organization techniques.
- Coordinated cross-functional teams to improve project delivery timelines.
- Removed impediments to ensure smooth workflow and team productivity.
Senior Program Manager
Veritas Technologies LLC
09.2013 - 04.2017
- Led cross-functional teams to execute key program initiatives.
- Managed project timelines and resource allocation for multiple projects.
- Developed and maintained program documentation and reporting systems.
- Facilitated regular stakeholder meetings to ensure alignment on project goals.
- Implemented process improvements to enhance operational efficiency and effectiveness.
Symantec
Support Center Analyst
02.2012 - 04.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Trained and mentored junior technicians on equipment handling and maintenance.
- Coordinated troubleshooting efforts for mechanical issues in production systems.
- Implemented preventive maintenance schedules to enhance equipment reliability.
- Developed training materials for new technicians on best practices and procedures.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving complex technical problems.
Education
Bachelor’s degree - Marketing
Florida Atlantic University
Skills
- Python, C#, Java, JS F#, React
- REST, gRPC
- Docker, Kubernetes
- Jenkins, Puppet, Terraform
- AWS, Azure, Google
- Jira, Azure DevOps, Monday
- MS Office & G Suites
- PowerBI, Tableau, Big Picture, Grafana
Certification
- Certified Scrum Master
- SAFe 6.0
Websites
Timeline
Senior Program Manager
Telesign
10.2018 - Current
Scrum Master
Reformation
06.2018 - 08.2018
Senior Program Manager
Veritas Technologies LLC
09.2013 - 04.2017
Symantec
Support Center Analyst
02.2012 - 04.2013
Bachelor’s degree - Marketing
Florida Atlantic University
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