ANDREW LOVELIDGE
Phenix City,United States
Summary
Dedicated and experienced customer service professional with extensive knowledge of automotive warranties, policies and procedures. Excels at using proven methods and technology to successfully cut costs, streamline operations and increase productivity. Ability to motivate employees' and develop rapport with diverse clientele. Assertive and enthusiastic personality with excellent employee and customer relations. Proficient in Microsoft Office, Reynolds & Reynolds, CDK, Ignite and Impact.
Overview
12
12
years of professional experience
Work History
Lead Service Advisor
Rapid Tire
Phenix City, AL
10.2017 - 07.2025
- Acted as the primary point of contact between customers, technicians, and other staff members to ensure an efficient workflow.
- Assisted in resolving customer complaints promptly and professionally giving them clear explanations of the service process.
- Encourage preventative maintenance services to keep cars running at peak performance.
- Reviewed repair orders thoroughly before invoicing customers for accuracy.
- Performed basic administrative tasks such as filing, data entry, billing.
- Ensured accurate completion of all paperwork related to service repairs.
- Inspected vehicles prior to delivery for quality assurance purposes.
- Provided technical advice and guidance to technicians in order to complete jobs accurately and efficiently.
- Guided and trained all newly hired service advisors for success.
Service Advisor
AutoNation Honda/Hyundai
Coumbus, GA
09.2016 - 09.2017
- Maintained high levels of customer service at all times by taking care of customers' needs while in the dealership.
- Prepared accurate and detailed repair orders that describe customer concerns, known issues, and history.
- Developed and wrote repair estimates and keep customers informed of changes.
- Verify current vehicle warranty coverage and collect funds from third parties.
- Arranging loaner vehicles if repairs are extensive and keeping customers informed of vehicle repair progress.
- Responsible for meeting monthly sales objectives.
- Writing sublets and P.O.'s.
Assistant Service Manager, Advisor & Certified Kia Technician
Kia Autosport of Columbus
Columbus, GA
04.2013 - 04.2016
- Substituted for the Manager, in his absence, on tasks ranging from attending monthly analysis meetings to day-to-day operational work flow.
- Increased successful warranty and insurance claims by 30%.
- Lot management and control of over all inventory.
- Maintained communication through cross referencing all departments on product quality.
- Hiring and training new team members.
- Scheduling and Payroll.
- Overseeing of all dealership maintenance and security.
- Maintaining a 100% C.S.I. score at all times.
- Completing every aspect of P.D.I.'s & U.C.I.'s.
- Tire mounting, alignment and repairs.
- Serviced a wide range of vehicle systems including electrical, heating, air conditioning, engine cooling, fluids and brake systems.
- Adhered to standard checklists for each repair and/or inspection.
- Completed routine vehicle maintenance specific to car type and mileage.
Education
Bachelor of Arts - Art & Education
JACKSONVILLE STATE UNIVERSITY
Jacksonville, AL, Unites StatesSkills
- Excellent Customer Service Skills
- Product Knowledge
- Warranty Expertise
- Problem Solving
- Technical/Mechanical Knowledge
- Service Repair Analysis
- Safety & Quality Control
- Market Analysis
- Leadership and Team Building Skills
References
- Mark Tabb, Service Manager (334) 614-9896
- Roderick Dykes, Owner/GM (706) 573-2404
- Chad Posey, Sales Manager (706) 366-0757
Timeline
Lead Service Advisor
Rapid Tire
10.2017 - 07.2025
Service Advisor
AutoNation Honda/Hyundai
09.2016 - 09.2017
Assistant Service Manager, Advisor & Certified Kia Technician
Kia Autosport of Columbus
04.2013 - 04.2016
Bachelor of Arts - Art & Education
JACKSONVILLE STATE UNIVERSITY