Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Lead Service Advisor
Rad Power Bikes
1 2023 - 1 2024
As the Lead Service Advisor I was responsible for leading our Service Advisor team and mechanics
Greeting customers and listening attentively to their needs and requests
Monitoring and scheduling of appointments
Diagnosis and estimating repair costs as well as selling service packages
Building out work orders and delegation of repairs to the shops mechanics and assemblers
Problem solving concerns and following up with customers to ensure an unrivaled customer experience.
Sales Manager
Bicycle Bob's
2020.01 - 2023.01
Managed a sales staff of 6-8 people
Set daily, weekly and monthly goals and ensure sales staff completes assigned goals
Organized training and keep staff up to date with the current trends and new technologies
Creation, setup and management of in-house and outside promotions
Instructed and implemented loss prevention principles, policies and presentations
All aspects of opening and closing procedures, assignment of daily tasks, POS reconciliation and the scheduling of breaks and lunches to ensure compliance with local regulations.
Regional Service Manager
Electric Bikes of Santa Barbara
2015.01 - 2020.01
Set up and supervised service departments including traveling to other locations ensuring consistency
Preformed all aspects of electric bicycle mechanics and training of staff
Managed small parts and accessories inventory, purchasing and merchandising
Grew the service department's revenue from $300 a month to $5000 within two months of promotion
Designed and set up the 'dealer partner program' for Electric Bikes of Santa Barbara and affiliates.
Member
Pacific Alternative Energy Resource LLC (PAER)
2009.01 - 2015.01
PAER is a renewable energy and agriculture commodity trading company operating in the global market
PEAR provides sourcing, logistics, and import/export solutions for bulk commodities with a focus on renewable and green energy products, Biofuel, feedstock, agricultural products and animal feed
MEMBER Provided vision and direction for the start-up and establishment of PAER's business operations, directed marketing and business development initiatives which successfully established a well known and respected international trading company
Developed new business leads in four continents and successfully brokered deals and/or directly traded in nine countries with a focus on US domestic sales and exports to Asia and Europe
Generated eight figures of new business in direct trading, sales, and brokerage commissions
Directed PAER's day to day import/export business, negotiating and drafting large volume high value commodity contracts, and developed/managed logistics and supply chain solutions for customers
In charge of all bulk liquid and dry goods logistics with very strong understanding of rail, vessels and ground transportation
Skills include full knowledge of both domestic transportation and international import/export
Managed 30+ tanker trucks and 5-10 rail cars per week, including the scheduling of all tankers and dispatch.
General Manager
Northern Mountain Supply
2007.01 - 2009.01
Supervise, schedule and direct a full and part time staff of 25 people
Interviewing, hiring, firing and training of the sales and website staff
Responsible for all merchandising of the store
Creation, setup and management of all in-house and outside promotions
Manage product demonstrations with the representatives of the many brands represented in our store
Instructed and implemented loss prevention principles, policies and presentations
All aspects of opening and closing procedures, assignment of daily tasks, POS reconciliation and the scheduling of breaks and lunches to ensure compliance with local regulations.
Founder/Owner
Arcata Candle Company
1997.01 - 2007.01
Created a unique and upscale candle line with 25 different shapes and ten different colors
Sourcing and purchasing of all equipment and supplies needed to operate a full candle manufacturing facility
Management of purchasing, purchase agreements and purchase contract negotiations
Sublet five industrial bays
This included rent collection, code enforcement, implementing security systems and building maintenance
This has given me a strong understanding of facility management and regulations
Lead all aspects of trade shows including but not limited to booth setup/teardown, booth rentals, travel planning, organizing representatives, sales, sales contracts, contact generation and joint venture contracts
All aspects of accounting, taxes, business license(s) and associated fees
Handled all government matters regarding Hazmat, OSHA, city, county and state regulations
Hiring and training of sales staff, manufacturing staff, in-house representatives and outside representatives
Formed and created the contracts and performance guidelines for ACC's independent representatives
All aspects of R&D including but not limited to, color generation, burn quality, packaging solutions and logistics.
Education
High School Diploma -
Dos Pueblos Senior High School
Goleta, CA
2001.05 -
Skills
Excellent Communication
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Software
Microsoft Office
Google Suites
Lightspeed
Shopify
CRM
Windows 11
Beeline
Service Tracker
Paylocity
Deputy
Ascend
Lessons Only
Timeline
Sales Manager
Bicycle Bob's
2020.01 - 2023.01
Regional Service Manager
Electric Bikes of Santa Barbara
2015.01 - 2020.01
Member
Pacific Alternative Energy Resource LLC (PAER)
2009.01 - 2015.01
General Manager
Northern Mountain Supply
2007.01 - 2009.01
High School Diploma -
Dos Pueblos Senior High School
2001.05 -
Founder/Owner
Arcata Candle Company
1997.01 - 2007.01
Lead Service Advisor
Rad Power Bikes
1 2023 - 1 2024
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