Andrew MacLean

• Assisted customers in selecting cabinetry solutions tailored to project requirements and preferences.
• Provided detailed product knowledge on cabinetry materials, finishes, and design options to enhance customer decision-making.
• Collaborated with design teams to create accurate kitchen layouts utilizing CAD software for effective space planning.
• Cross trained in appliance sales.

This role has further honed my approach, knowledge of sales in general, and definitely boosted my knowledge of cabinetry and their construction.

In this role, I was responsible for learning and staying up to date with Apple products, services, and solutions for customers. Being the only Apple Store in Maine, I was no stranger to unique customer care situations and solving problems on the daily. This role honed my customer service skills and gave me the opportunity to grow in a sales environment as well.

• In this role, I specialized in leading the way for the apparel department of South Portland’s Target, which boasts the highest sales volume for clothing in the district. Leadership is an essential part of this job, so much so that it’s in the title! Working retail - especially in this type of competitive environment, expectations are always higher than the previous year’s. Devising plans to execute seemingly impossible goals through delegation, clear communication, and working alongside my team to reach our desired results was a regular part of this job.
• Customer service, or more appropriately when in regards to Target - Guest Service, is a key function of any position within the store level of the company. I’ve always enjoyed solving problems and finding solutions for others. This was a skill I naturally went into this job with, but was further honed in my experience.
• Freight management is huge in this role due to the massive shipments the store receives on a daily basis. Communication with peers is essential in all aspects of my job, we share a backroom and must all be on the same page at all times to keep things moving safely, smoothly, and efficiently.
• I’m always expected to have a plan to get all of my freight pushed out to the floor, merchandised in a manner that’s appealing and shoppable to the consumer.
• These goals are executed by leading my team, prioritizing and shifting tasks based on business needs, as well as constantly communicating with my colleagues, superiors, and subordinates in order to ensure tasks are completed and goals are met in a timely fashion.

• I was a proficient member of Target’s fulfillment team, consistently topping the metric charts. Each day I had a substantial number of units picked, one of the fastest productivity metrics when it came to how fast I could pick orders, and a relatively low amount of items I wasn’t able to find when compared to the rest of the team.
• I was promoted from this department into management. Before I was promoted, I was “captain” of the Fulfillment team. This required me to take on some of the responsibilities of my leader on their days
• And when they went home for the day - such as keeping an eye on the amount of orders currently in queue, figuring out plays for how those orders would be fulfilled when stang was light, and overall being a secondary leader/resource when the actual leader of the department was unavailable.