Andrew Mahoney
Glen Allen
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
13
13
years of professional experience
Work History
Owner/Broker
Mahoney Mortgage Group, LLC
04.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Sales Manager
Sierra Pacific Mortgage Company
12.2016 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Branch Manager
Mason McDuffie Mortgage
01.2012 - 12.2016
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Bachelor of Arts - Managerial Economics
Hampden-Sydney College
Farmville, VA05-2002
Skills
- Customer relations
- Business growth
- Sales team training
- Goals and performance
- Customer relationships
- Relationship building
Timeline
Owner/Broker
Mahoney Mortgage Group, LLC
04.2019 - Current
Sales Manager
Sierra Pacific Mortgage Company
12.2016 - 03.2019
Branch Manager
Mason McDuffie Mortgage
01.2012 - 12.2016
Bachelor of Arts - Managerial Economics
Hampden-Sydney College
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