Hi, I’m
Andrew Mains
Chicago,United States
Summary
Dynamic leader with proven expertise in training and development, and inventory control honed at Wingstop and other notable establishments. Excelled in elevating team performance through effective coaching and leadership, ensuring quality standards and operational efficiency. Skilled in troubleshooting and process improvement, significantly enhancing customer satisfaction and workplace safety.
Overview
7
years of professional experience
Work History
Wingstop
General Manager
08.2023 - 07.2024
Job overview
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Naf Naf Grill
Shift Manager
02.2021 - 10.2023
Job overview
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Rainforest Cafe
Shift Manager
04.2017 - 12.2020
Job overview
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Oversaw loading and unloading of packages in warehouse.
Education
Manley Career Academy Chicago, IL
High School
06.2006
Skills
- Training and coaching
- Training and Development
- Leadership
- Inventory Control
Timeline
General Manager
Wingstop
08.2023 - 07.2024
Shift Manager
Naf Naf Grill
02.2021 - 10.2023
Shift Manager
Rainforest Cafe
04.2017 - 12.2020
Manley Career Academy
High School