Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Mansell

Florence,AL

Summary

Dynamic Service Advisor with a strong work ethic at Shoals Outdoor Sports, consistently exceeding sales targets through effective communication and upselling. Proven expertise in warranty claims management and multitasking, ensuring high customer satisfaction and meticulous attention to detail. Adept at training team members and enhancing service delivery.

Overview

9
9
years of professional experience

Work History

Service Advisor

Shoals Outdoor Sports
01.2022 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Performed multiple insurance claims with varies insurance companies from boats to rzr/rangers.
  • File and successfully get warranty claims approved on a daily basis.

Service Mechanic

Shoals Outdoor Sports
08.2021 - 01.2022
  • Performed full services and multi point inspections on side by sides and four wheelers.
  • Performed mechanical repairs, including axels, transmissions, and minor engine work, etc…
  • Maintained a very clean work space and kept up with time books in a timely manner.

Parts Advisor

Shoals Outdoor Sports
10.2016 - 08.2021
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Stocked and managed stock of parts.

Education

Muscle Shoals High School
Muscle Shoals, AL
05.2016

Skills

  • Multitasking and organization
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Handling customer complaints
  • Price quoting
  • Team collaboration
  • Data entry
  • Warranty claims process management
  • Order fulfillment
  • Professional telephone demeanor
  • Product education
  • Order documentation
  • Sales closing
  • Work prioritization
  • Bill preparation

Timeline

Service Advisor

Shoals Outdoor Sports
01.2022 - Current

Service Mechanic

Shoals Outdoor Sports
08.2021 - 01.2022

Parts Advisor

Shoals Outdoor Sports
10.2016 - 08.2021

Muscle Shoals High School

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Andrew Mansell