Andrew Martinez
San Francisco,CA
Summary
Results-driven operations leader with a proven ability to optimize processes and drive business growth. Expertise in implementing strategic initiatives that enhance team collaboration and boost organizational efficiency. Strong leadership and problem-solving skills effectively utilized to streamline operations, consistently delivering measurable results. Committed to fostering a culture of continuous improvement and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head of Operations
Medzoomer
03.2023 - Current
- Built and led cross-functional teams in implementing strategic initiatives, improving overall productivity and workflow effectiveness.
- Own the end-to-end delivery experience for pharmacy partners, driving order fulfillment, driver supply, and partner satisfaction across all active markets.
- Established and monitored KPIs across teams, including OTIF, on-time delivery rates, driver utilization, and pharmacy activation rates.
- Cultivated and managed enterprise-level partnerships to drive strategic growth.
- Executed strategic initiatives to expand order volume, achieving a rise in weekly deliveries from 3,500 to 19,000 and surpassing $7 million in annual recurring revenue.
Head of Launch
Getlabs
03.2021 - 07.2022
- Led all launch and market expansion efforts, growing Getlabs from 3 to 50+ active markets — reaching coverage for over 50% of the US population.
- Built and managed the operational playbook for rapid market entry, coordinating across supply, logistics, and clinical teams.
- Developed and implemented go-to-market strategies to drive efficient launch processes.
- Directed onsite team formation and management to optimize market performance.
Director of Operations
Wingz
01.2020 - 03.2020
- Led creation of a new business model for California drivers in response to AB5 legislation.
- Defined product specs and led engineering team in developing a new React Native driver app.
- Partnered with legal and marketing teams to design and implement a fully AB5-compliant operational model.
Sr. Operations Manager
Prodigy Software Inc.
04.2017 - 12.2019
- Contributed to foundational team as second hire, driving operational scalability during company growth to over 30 employees.
- Directed recruitment efforts for engineering and sales positions, overseeing HR functions for a rapidly expanding team.
- Managed financial operations to support internal and business procurement needs.
- Directed operations team to oversee new customer launches and ensure ongoing support.
- Defined and implemented team goals and KPIs to drive organizational performance.
- Led project management for new product rollouts and cross-functional team initiatives.
Field Operations Manager
Postmates
05.2016 - 04.2017
- Revamped applicant funnel strategies to improve courier acquisition and support market supply growth.
- Spearheaded market demand initiatives through local growth promotion events and courier incentive programs.
- Monitored and reported on essential market metrics to drive continuous improvement in operational performance.
- Implemented quality control measures for courier fleet, ensuring high levels of customer satisfaction while reducing instances of fraud and TOS violations.
Operations Associate
Handy
04.2015 - 12.2016
- Directed operations as City Manager for San Francisco Bay Area, Portland, Sacramento, and Las Vegas markets.
- Directed market operations, encompassing independent contractor onboarding, screening, and supply management.
- Developed and executed a remote onboarding process, empowering independent management across all West Coast markets.
Education
Bachelor of Arts - Economics
University of California, Davis
Skills
- Cross-functional Team Leadership
- Process Optimization Expertise
- Market Expansion
- KPI development
- Strategic Planning
- Organizational Structuring
- Data Analysis
Certification
- Exploratory Data Analysis
- SQL
- Javascript
- Web Development
- Product Management
Timeline
Head of Operations
Medzoomer
03.2023 - Current
Head of Launch
Getlabs
03.2021 - 07.2022
Director of Operations
Wingz
01.2020 - 03.2020
Sr. Operations Manager
Prodigy Software Inc.
04.2017 - 12.2019
Field Operations Manager
Postmates
05.2016 - 04.2017
Operations Associate
Handy
04.2015 - 12.2016
Bachelor of Arts - Economics
University of California, Davis