Jes Lizarraga
Chicago,IL
Summary
Accomplished Director in Program Management, Account Management, Sales and Financial Process Management and Technical Operations provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, resource management, procurement and contracting.
Overview
15
15
years of professional experience
Work History
Director, Head of Technical Delivery Operations
The Washington Post
Washington, DC
12.2019 - 12.2023
- Designed and implemented standard operating procedures within professional services, account management, sales, finance, customer success and engineering resource management for optimal efficiency
- Provided expertise in integration of multiple systems (Quote to Cash), including Salesforce, CPQ, Financial Force, Docusign, Avalara Tax, Conga, AWS, Stripe, Asperato Payments by developing strategies for migrating existing databases into new platforms or architectures
- Displayed subject matter expertise and acted as escalation point for daily issues and concerns associated with programs with internal and external project teams
- Spearheaded financial digital transformation and data migration of contracts and historical finance data 2014-2022 enabling cross departmental reporting between business and finance stakeholders
- Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
- Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
- Conducted training sessions for end users on the usage of Salesforce application features.
Sr. Manager, Program Management Operations
Publicis Sapient
Chicago, IL
12.2016 - 12.2019
- Oversaw globally distributed program delivery operations team across multiple high profile account portfolios
- Worked cross-functionally with hiring, capacity/staffing, risk and finance executive leadership to quickly solve escalations challenges
- Monitored revenue forecast, guidance, and P&L margins to ensure healthy profitability on account by working directly with program leads, account and finance leadership
- Defined, prioritized, and developed process improvements within program delivery
- Managed project risk levels during the sales process, establishing compliance checklists and increasing accountability
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
Sr. Manager, Program Management
Persio
Chicago, IL
07.2014 - 09.2015
- Directed strategy, account and program management of multi-track projects of company’s largest retail client portfolio providing digital multi-channel marketing solutions, personalization, campaign automation and interoperability
- Influenced strategy, product roadmap and prioritization advising client/prospect feedback and industry needs
- Coached junior members of client services team providing escalation support and campaign direction in order to enable problem solving and develop career planning
Manager, Account Management
SapientNitro
Chicago, IL
12.2011 - 07.2014
- Managed day to day client relationship as well as internal account, project and creative execution
- Enabled quality standards and performance of business development teams globally
- Ensured collaboration & communication across domains and participation of key stakeholders and executives
- Introduced new business qualifiers and process, increasing win rate 18% overall
Manager, Financial Operations
NLSI
New York, NY
07.2008 - 12.2011
- Provided key support to CEO and CFO serving as Chief of Staff for VP level and managed finance special projects
- Streamlined month end financial reporting process achieving 89% delivery compliance from 27%
- Facilitated portfolio sale process by overseeing sale closing procedures with legal counsel for all parties
Education
Master of Arts - Professional Studies Computer Information Sciences
DePaul University
Chicago, ILBachelor of Arts - Professional Studies in Computing
DePaul University
Chicago, ILBachelor of Arts - Spanish Studies
University of Kansas
Lawrence, KSSkills
Program Management
- Issues resolution
- Multidisciplinary collaboration
- Cross-Functional Team Leadership
- Agile, Scrum and Waterfall Project Management
- Leading cross functional teams
- Team Building/Leadership
- Project Management
- Program Management
- Agile Work Processes
- Agile Methodology
- Scope Definition
- Requirements Gathering
- Requirements Analysis
Operations
- Staff training and development
- Process improvement strategies
- Operations Management
- Financial Management
- Vendor Management
- Change Process
- Staff Management
- Contract Management
- Budget Control
- Hiring and Retention
- Financial Reporting
- Talent Acquisition
- Budget Management
- Organizational Development
- Continuous Improvement
- Operational Reporting
- Sales Pipeline Management
- Operational Efficiency
- Revenue Growth
- Business Intelligence
- Strategic Forecasting
- Financial Resource Management
- CRM Tracking
- HRIS and HRMS
- Financial Administration
- Financial Information Systems
- Cash Flow Management
Implementation
- Systems implementation
- Solutions development
- Data Migration
- Software Implementation
- Business Analysis
- User Training
- Software Configuration
- Resource Planning
- Stakeholder Management
- Project Documentation
- Solution Design
- System Integration
- User Support
- Sales Enablement
- Process Implementation
- Technology Integration
Additional
- Strategic thinking
- Promoting transparency
- Passionate and Curious
- Staff Development
- People Management
- Technical Leadership
- Decision-Making
- Team Building
- Relationship Building
- Problem-Solving Aptitude
Languages
Spanish
Full Professional
French
Limited
Portuguese
Elementary
Timeline
Director, Head of Technical Delivery Operations
The Washington Post
12.2019 - 12.2023
Sr. Manager, Program Management Operations
Publicis Sapient
12.2016 - 12.2019
Sr. Manager, Program Management
Persio
07.2014 - 09.2015
Manager, Account Management
SapientNitro
12.2011 - 07.2014
Manager, Financial Operations
NLSI
07.2008 - 12.2011
Master of Arts - Professional Studies Computer Information Sciences
DePaul University
Bachelor of Arts - Professional Studies in Computing
DePaul University
Bachelor of Arts - Spanish Studies
University of Kansas